Remote Commerce Platform Operations Specialist

hostpapa; United States; Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

Remote-first work

Competitive pay

Professional development

Access to AI tools

Job summary

Managed.com is seeking a Commerce Platform Support Specialist to focus on the CloudBlue Commerce platform. This remote role collaborates with Delivery, Product, Support, QA, and Engineering teams to onboard partners, manage catalogs, integrations, and handle operational requests.

This position suits those with technical support or SaaS operations experience who enjoy automation, AI tools, and process improvement to scale cloud commerce for global partners.

Qualifications

• Experience in technical support, SaaS operations, commerce platforms, or related technical environment.
• Experience with SaaS commerce, marketplace, billing, provisioning, or subscription management platforms.
• Hands-on scripting or automation using Python, PowerShell, Bash, or similar language.
• Experience working with APIs, system integrations, testing, and data validation.

Responsibilities

• Configure and support the commerce platform services, offers, product catalogs, pricing, subscriptions, and partner environments.
• Support partner and product onboarding, migrations, catalog updates, integrations, and lifecycle management activities.
• Work on operational requests received through tickets, email, and delivery projects coordinated by Project Managers or Service Delivery Managers.
• Troubleshoot platform, integration, data, and operational issues in collaboration with Support, Product, QA, and Engineering teams.
• Help maintain accurate and consistent information across commerce, billing, provisioning, CRM, and identity systems.
• Develop and maintain scripts and simple automation tools using Python, PowerShell, Bash, or similar technologies.
• Automate repetitive tasks related to validation, reporting, deployment, platform operations, and service delivery.
• Support API integrations, testing activities, and validation of platform changes and releases.
• Use AI tools to assist with troubleshooting, documentation, process automation, data analysis, and operational improvements.
• Create and update standard operating procedures, technical documentation, and knowledge-base articles.
• Identify practical ways to improve existing processes, reduce manual work, and increase operational reliability.
• Participate in technical assessments, small implementation projects, and problem-solving exercises as part of platform delivery activities.
• Support other tasks or projects as assigned to meet team and business needs

Skills

Technical support

SaaS operations

Troubleshooting

Automation mindset

AI tooling familiarity

Cross-functional collaboration

English communication

Tools

Python

PowerShell

Bash

APIs

CI/CD basics

Cloud platforms (AWS/Azure/GCP)

Job description

Managed.com is seeking a Commerce Platform Support Specialist to focus on the CloudBlue Commerce platform. This remote role collaborates with Delivery, Product, Support, QA, and Engineering teams to onboard partners, manage catalogs, integrations, and handle operational requests.

This position suits those with technical support or SaaS operations experience who enjoy automation, AI tools, and process improvement to scale cloud commerce for global partners.