E-Commerce Operations & Support Manager

Pacer Group; Phoenix (AZ); Hybrid; USD 68,000 - 83,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Job summary

Pacer Group is seeking an E-Commerce Operations & Support Manager in Phoenix with a hybrid work arrangement. You will serve as the operational backbone between engineering, product, business stakeholders, and vendors, owning the reliability, performance, and evolution of the digital commerce ecosystem to eliminate friction and resolve critical production incidents.

The role reports to senior leadership within the digital commerce department and will oversee storefront, checkout, OMS, product

Qualifications

• E-commerce domain experience with major platforms (Shopify Plus, Salesforce Commerce Cloud, Magento/Adobe Commerce, or SAP Commerce).
• ITSM experience including ITIL, incident, problem, change and request management.
• Cloud operations on Google Cloud Platform (GCP) with monitoring, cost control, performance tuning and security.

Responsibilities

• Own end-to-end operational health of e-commerce platforms: storefront, checkout, OMS, product catalogue, payment gateways, and third-party integrations.
• Oversee Google Cloud Platform (GCP) operations: reliability, cost optimization, performance, and security across all hosted commerce workloads.
• Lead L2 production support: triaging escalations from L1, owning resolution end-to-end, and ensuring handoffs to L3/engineering.
• Supervise and mentor the GCP operations team: drive accountability, technical excellence, and adherence to SRE and cloud governance.
• Define and enforce ITSM best practices: manage incident, problem, change, and request management frameworks across commerce operations.

Skills

E-commerce domain experience

ITSM methodologies

GCP operations

Tools

Shopify Plus

Salesforce Commerce Cloud

Magento/Adobe Commerce

SAP Commerce

Job description

Job Title: E-Commerce Operations & Support Manager

Location: Phoenix, AZ 85027

Work Arrangement: Hybrid

Employment Type: Full Time

Duration: 3 to 6 Months

Domain: Retail & Digital Commerce

Pay Rate: $49.00/hr W2 | $60.00/hr C2C

Application Deadline: September 24, 2026

SKILLS REQUIRED

Primary (Must-Have)

• E-commerce domain experience | Shopify Plus, Salesforce Commerce Cloud, Magento/Adobe Commerce, or SAP Commerce


• Operation experience / ITSM Methodologies | ITIL, Incident, Problem, Change, and Request Management


• Cloud operations on GCP | Google Cloud Platform monitoring, cost control, performance tuning, and security

Secondary (Good to Have)

• Leadership & Team Supervision | Managing and mentoring technical operations teams in high-availability environments

POSITION OVERVIEW

Reporting to senior leadership within the digital commerce department, this role serves as the operational backbone between engineering, product, business stakeholders, and vendors. The E-commerce Operations & Support Manager will own the reliability, performance, and continuous evolution of our digital commerce ecosystem to eliminate friction and resolve critical production incidents.

ROLES & RESPONSIBILITIES

• Own end-to-end operational health of e-commerce platforms | Storefront, checkout, OMS, product catalogue, payment gateways, and third-party integrations.


• Oversee Google Cloud Platform (GCP) operations | Ensuring reliability, cost optimization, performance, and security across all hosted commerce workloads.


• Lead L2 production support function | Triaging escalations from L1, owning resolution end-to-end, and ensuring clean handoffs to L3/engineering.


• Supervise and mentor the GCP operations team | Driving accountability, technical excellence, and adherence to SRE and cloud governance best practices.


• Define and enforce ITSM best practices | Managing incident, problem, change, and request management frameworks across commerce operations.

BENEFITS

• Medical


• Dental


• Vision


• 401(k)

EEOC Compliance:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

DISCLAIMER

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.