Remote E-commerce Operations Manager

Placements24; The Islands (MS); Hybrid; USD 52,000 - 90,000; Full time

Benefits offered by this job

Competitive salary with bonusPotential

Fully remote position

Health, dental, and vision insurance

Growth and development opportunities

Job summary

Placements24 is seeking a meticulous Remote E-commerce Operations Specialist to manage day-to-day online retail operations from a home office, ensuring accurate order processing, fulfillment, and customer support for customers worldwide.

You will optimize inventory, monitor site performance, analyze sales data, and collaborate with remote teams to streamline processes and drive growth in the rapidly expanding e-commerce sector.

Qualifications

• Experience in e-commerce operations or related field.
• Familiar with OMS and CRM software.
• Strong analytical and problem-solving skills.
• Proficiency in data analysis and reporting.
• Effective communication and collaboration skills for a remote team environment.
• Self-motivated with the ability to manage workload independently.

Responsibilities

• Oversee end-to-end e-commerce order fulfillment process with accuracy and timeliness.
• Manage inventory levels across online channels, coordinating with warehouse teams as needed.
• Monitor website performance, troubleshoot technical issues, and collaborate with developers for resolution.
• Handle customer inquiries and resolve issues related to orders, shipping, and returns efficiently.
• Analyze sales data and operational metrics to identify areas for improvement.
• Implement and refine e-commerce best practices to enhance user experience and operational efficiency.

Skills

Experience in e-commerce operations

OMS (Order Management System)

CRM software

Analytical and problem-solving skills

Data analysis and reporting

Remote team communication

Tools

OMS

CRM software

Job description

Placements24 is seeking a meticulous Remote E-commerce Operations Specialist to manage day-to-day online retail operations from a home office, ensuring accurate order processing, fulfillment, and customer support for customers worldwide.

You will optimize inventory, monitor site performance, analyze sales data, and collaborate with remote teams to streamline processes and drive growth in the rapidly expanding e-commerce sector.