Collector Insurance Specialist - Remote

PHLY Insurance Services Inc; Mount Laurel Township (NJ); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

FSA/HSA options

Life insurance

Retirement benefits and PTO

Job summary

PHLY Insurance Services Inc is seeking a Collector Insurance Specialist to support policyholders, agents and brokers. The role blends customer service, insurance knowledge and sales to deliver a positive experience across new and existing policies.

You will train and grow into quoting and binding new business within underwriting guidelines, working remotely in the continental U.S. or hybrid from Mount Laurel, NJ.

Qualifications

• Active Property & Casualty (P&C) license required in your state of residence.
• Previous customer-facing insurance sales or service experience preferred.
• Ability to explain coverage, policy, and billing information clearly and confidently.
• Experience working in a hybrid or remote environment preferred.

Responsibilities

• Provide responsive, knowledgeable support to customers by phone and email.
• Respond to inquiries about eligibility and coverage; quote and bind new business; process cancellations and non-renewals; clarify billing questions.
• Evaluate risk and determine eligibility within underwriting guidelines.
• Document customer interactions and maintain policy information accurately.
• Handle a high volume of inbound calls and outbound follow-up.
• Build strong customer relationships through prompt, accurate, and friendly service.

Skills

Active P&C license

Customer service & sales experience

Clear coverage explanation

Communication & relationship-building

Hybrid/remote work experience

Education

High school diploma or equivalent; associate or bachelor’s degree preferred

Tools

Dynamics

Genesys

Microsoft applications

Job description

Marketing Statement:

Philadelphia Insurance Companies, a member of the Tokio Marine Group, designs, markets and underwrites commercial property/casualty and professional liability insurance products for select industries. We have been in operation since 1962 and are nationally recognized as a member of Ward's Top 50 and rated A++ by A.M.Best. Bring your insurance experience to PHLY and help protect the vehicles and collectibles our customers value most. Collector Vehicle, a division of PHLY Insurance, specializes in collector car and collectibles insurance and has served the collector community since 1976. We’re looking for licensed insurance professionals to provide exceptional service while developing their sales and underwriting expertise. You’ll work with policyholders, agents, and brokers to answer coverage questions, service policies, evaluate risks, and quote and bind new business. This virtual call center position may be performed fully remotely within the continental United States or in-office/hybrid from our Mount Laurel, NJ office.

The Opportunity:

We’re looking for licensed insurance professionals to join our virtual call center team. As a Collector Insurance Specialist, you’ll support policyholders, agents, and brokers with new and existing policies combining customer service, insurance expertise, and sales to deliver a positive experience. Through training and hands‑on experience, you’ll expand your product and underwriting knowledge and grow into quoting and binding new business. If you enjoy helping customers, solving problems, and working in a fast‑paced environment, we’d love to hear from you.

In this role you will:

• Provide responsive, knowledgeable support to customers by phone and email


• Respond to customer inquiries about eligibility and coverage; quote and bind new business; process cancellations and non-renewals; and clarify billing questions


• Evaluate risk and determine eligibility within established underwriting guidelines


• Accurately document customer interactions and maintain policy information


• Handle a high volume of inbound calls and outbound customer follow‑up


• Build strong customer relationships through prompt, accurate, and friendly service

Responsibilities:

• Deliver responsive, high-quality service to customers and brokers while building strong, trusted relationships


• Process and close new business sales, clearly communicating coverage options, program benefits, and value


• Service existing policies, including policy changes and other transactions within established underwriting authority


• Evaluate applications and risks to ensure appropriate coverage and pricing; elevate complex risks as needed


• Handle inbound customer calls and outbound follow‑up to support sales and service needs


• Maintain accurate and timely documentation while following underwriting, compliance, and service standards


• Meet established sales, service, and production goals

Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree preferred


• Active Property & Casualty (P&C) or Personal Lines insurance producer license in your state of residence


• Previous experience in a customer-facing insurance sales or service role; underwriting experience preferred


• Strong sales and customer service skills, with the ability to explain coverage, policy, and billing information clearly and confidently


• Strong communication and relationship-building skills with a focus on delivering a positive customer and broker experience


• Strong organization, attention to detail, and ability to manage multiple priorities and follow through in a fast‑paced environment


• Collaborative, solutions‑focused approach with strong problem‑solving and critical‑thinking skills


• Proficient computer skills; experience with Dynamics, Genesys, and Microsoft applications preferred


• Experience working in a hybrid or remote environment preferred


• Reliable high-speed internet

Compensation & Benefits:

Annual salary of $50,000–$55,000 annually, based on experience and qualifications, plus eligibility for overtime.

• including medical, dental and vision coverage


• FSA/HSA options


• life insurance


• retirement benefits and paid time off

Weekly schedule: Full-time, 40 hours per week, Monday through Friday, with an occasional rotating Saturday (approximately every 4–6 weeks).

Bring your insurance expertise and help protect the vehicles and collectibles our customers value most.

Collectors Vehicle collaborates with Condon Skelly, Heacock Classic and JC Taylor Insurance in collectibles and collector car insurance. Together, we work to \"Embrace, Protect, and Expand the Collector Community\"— a commitment to supporting enthusiasts, historians, and those who care for prized possessions.

Join a team with a passion for the collector community and opportunities to grow as part of PHLY!

EEO Statement:

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.

Benefits:

We offer a comprehensive benefit package, which includes tuition reimbursement and a generous 401K match.

Additional information on Volunteer Benefits, Paid Vacation, Medical Benefits, Educational Incentives, Family Friendly Benefits and Investment Incentives can be found at https://www.phly.com/Careers/default.aspx

\"PHLY delivers comprehensive insurance coverage and risk management expertise in over 120 specialized business markets across the country. For over 60 years, we've focused on delivering unsurpassed customer service to our policyholders, agents, and broker partners. Headquartered just outside of Philadelphia and with more than 2,000 employees strategically located across the U.S., we consistently provide value‑added coverages and services to customers. Our commitment to unsurpassed customer service, industry‑leading financial strength, and talented employees help set us apart from other companies. PHLY is also a proud a member of the Tokio Marine Group, one of the largest global insurance groups in the world and a top 20 P/C carrier in the U.S.* *Based on a June 2022 AM Best Report on net written premium\"