Remote Collections Specialist – Retain Clients & Revenue

Olly Olly; United States; Remoto; USD 36.000 - 44.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote role

PTO: 15 days + U.S. holidays

EST business hours

Descrizione del lavoro

Olly Olly, a remote-based team, is seeking a results-driven Collections Specialist to manage a high volume of calls to resolve overdue balances and preserve client relationships. You’ll handle outbound and inbound calls, negotiate repayment plans, and maintain professional records.

If you have 3+ years in collections, strong communication, and a disciplined, data-driven approach, you’ll fit well. The position offers EST hours, a 40-hour week, and opportunities to impact revenue and client

Competenze

• 3+ years in collections, account resolution, or similar phone-based role.
• Demonstrated success in customer service, account management, or sales.
• Strong verbal and written communication with ability to build rapport quickly.
• Proven ability to retain clients and resolve conflict under pressure.
• Highly organized with strong attention to detail and data accuracy.
• Comfortable working independently in a fast-paced, metric-driven environment.

Mansioni

• Make 100+ outbound calls daily to clients with delinquent accounts on past-due invoices.
• Handle inbound calls related to billing questions, payment issues, and cancellations.
• Proactively contact clients at risk of cancellation, understand concerns, and offer tailored solutions to retain their business.
• Negotiate and implement custom repayment plans aligned with client needs and business goals.
• Maintain accurate, detailed records in internal tools such as HubSpot, Profitwell, and Stripe.
• Partner with Account Management and Support to resolve account discrepancies and concerns.
• Track and report trends in payment issues and process breakdowns to improve outcomes.

Conoscenze

Outbound calls

Verbal communication

Written communication

Client retention

Data accuracy

Independent work

Formazione

Bachelor’s degree preferred

Strumenti

HubSpot

Profitwell

Stripe

Descrizione del lavoro

Olly Olly, a remote-based team, is seeking a results-driven Collections Specialist to manage a high volume of calls to resolve overdue balances and preserve client relationships. You’ll handle outbound and inbound calls, negotiate repayment plans, and maintain professional records.

If you have 3+ years in collections, strong communication, and a disciplined, data-driven approach, you’ll fit well. The position offers EST hours, a 40-hour week, and opportunities to impact revenue and client