Remote Collections Specialist: Maximize Revenue & Retention

Talenthop; United States; Remote; USD 50,000 - 75,000; Full time

Job summary

Talenthop is seeking a Collections Specialist to manage overdue balances and protect revenue through outbound and inbound calls from a remote location in the United States. The role emphasizes empathetic problem-solving and negotiation to retain clients and safeguard financial health.

Ideal candidates have strong communication skills, at least 3 years in collections or related roles, and a proven ability to work independently in a fast-paced, metric-driven environment.

Qualifications

• Minimum 3 years' experience in collections or similar phone-based role.
• Proven success in customer service, account management, or sales.
• Strong verbal and written communication skills.
• Ability to retain clients and resolve conflicts under pressure.
• Highly organized with attention to detail and data accuracy.
• Comfortable working independently in a fast-paced, metric-driven environment.

Responsibilities

• Make over 100 outbound calls daily to delinquent accounts.
• Handle inbound calls regarding billing questions, payment issues, and cancellations.
• Proactively contact at-risk clients with retention solutions.
• Negotiate and implement custom repayment plans.
• Maintain records in internal tools and track trends.
• Collaborate with Account Management and Support to resolve issues.
• Track and report trends to improve collection processes.

Skills

Outbound calling

Customer service

Negotiation

Communication

Data accuracy

Independent work

Tools

HubSpot

ProfitWell

Stripe

Job description

Talenthop is seeking a Collections Specialist to manage overdue balances and protect revenue through outbound and inbound calls from a remote location in the United States. The role emphasizes empathetic problem-solving and negotiation to retain clients and safeguard financial health.

Ideal candidates have strong communication skills, at least 3 years in collections or related roles, and a proven ability to work independently in a fast-paced, metric-driven environment.