Remote Collections Specialist — Retain Clients & Revenue

Olly Olly; Oregon; Hybrid; USD 36,000 - 44,000; Full time

Benefits offered by this job

Generous PTO: 15 vacation days + UShol

Performance bonuses

Remote role

Job summary

Olly Olly is seeking a results-driven Collections Specialist for a remote, phone-based role in the United States. You will manage high volumes of outbound and inbound calls to resolve overdue balances, prevent cancellations, and maintain precise records using tools like HubSpot, ProfitWell, and Stripe.

Requirements include 3+ years in collections or similar roles, strong communication, and a track record in client retention.

Qualifications

• 3+ years of collections, account resolution, or similar phone-based roles.
• Proven track record in customer service, account management, or sales.
• Strong verbal and written communication with quick rapport-building.
• Ability to retain clients and resolve conflicts under pressure.
• Highly organized with attention to data accuracy and details.

Responsibilities

• Make 100+ outbound calls daily to delinquent accounts.
• Handle inbound calls about billing, payments, and cancellations.
• Proactively contact at-risk clients with tailored retention solutions.
• Negotiate and implement repayment plans aligned with client and business goals.
• Maintain compliant, accurate records in internal tools and systems.
• Collaborate with Account Management and Support to resolve issues.

Skills

Collections experience

Communication skills

Client retention

Organizational skills

Independent/work-from-home耐

Education

Bachelor’s degree preferred

Tools

HubSpot

ProfitWell

Stripe

Job description

Olly Olly is seeking a results-driven Collections Specialist for a remote, phone-based role in the United States. You will manage high volumes of outbound and inbound calls to resolve overdue balances, prevent cancellations, and maintain precise records using tools like HubSpot, ProfitWell, and Stripe.

Requirements include 3+ years in collections or similar roles, strong communication, and a track record in client retention.