Collections Specialist

Talenthop; United States; A distancia; USD 50.000 - 75.000; Jornada completa

Descripción de la vacante

Talenthop is seeking a Collections Specialist to manage overdue balances and protect revenue through outbound and inbound calls from a remote location in the United States. The role emphasizes empathetic problem-solving and negotiation to retain clients and safeguard financial health.

Ideal candidates have strong communication skills, at least 3 years in collections or related roles, and a proven ability to work independently in a fast-paced, metric-driven environment.

Formación

• Minimum 3 years' experience in collections or similar phone-based role.
• Proven success in customer service, account management, or sales.
• Strong verbal and written communication skills.
• Ability to retain clients and resolve conflicts under pressure.
• Highly organized with attention to detail and data accuracy.
• Comfortable working independently in a fast-paced, metric-driven environment.

Responsabilidades

• Make over 100 outbound calls daily to delinquent accounts.
• Handle inbound calls regarding billing questions, payment issues, and cancellations.
• Proactively contact at-risk clients with retention solutions.
• Negotiate and implement custom repayment plans.
• Maintain records in internal tools and track trends.
• Collaborate with Account Management and Support to resolve issues.
• Track and report trends to improve collection processes.

Conocimientos

Outbound calling

Customer service

Negotiation

Communication

Data accuracy

Independent work

Herramientas

HubSpot

ProfitWell

Stripe

Descripción del empleo

The organization operates in the local marketing space, focusing on empowering small businesses across the U.S. It addresses the challenge small businesses face in ranking higher, generating leads, and growing without undue hassle. By combining human expertise with AI, the program is evolving into a SaaS-first company that provides practical, affordable tools to help business owners save time and achieve success.

About the Opportunity:

The COLLECTIONS SPECIALIST role is critical for managing overdue balances and maintaining client relationships. This remote, phone-based position involves making outbound and handling inbound calls to prevent cancellations and protect revenue. The specialist plays a key role in retaining clients through empathetic problem-solving and negotiation, directly supporting the organization's financial health and customer satisfaction.

Responsibilities:

• Make over 100 outbound calls daily to clients with delinquent accounts
• Handle inbound calls regarding billing questions, payment issues, and cancellations
• Proactively contact clients at risk of cancellation and offer tailored retention solutions
• Negotiate and implement custom repayment plans
• Follow procedures for collecting overdue accounts in compliance with laws
• Maintain accurate records in internal tools like HubSpot, Profitwell, and Stripe
• Collaborate with Account Management and Support to resolve account issues
• Track and report trends to improve collection processes

Requirements:

• Minimum 3 years' experience in collections, account resolution, or similar phone-based customer-facing role
• Proven success in customer service, account management, or sales
• Strong verbal and written communication skills
• Ability to retain clients and resolve conflicts under pressure
• Highly organized with attention to detail and data accuracy
• Comfortable working independently in a fast-paced, metric-driven environment

Pay Range and Compensation Package:

• Performance Bonus: $10,000 annual bonus for collecting $55,000/month in past-due accounts, $12,000 annual bonus for collecting $65,000/month, paid monthly

Equal Opportunity Statement:

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.