Remote Collections Specialist — Growth & Bonus Potential

TSI - Transworld Systems Inc.; Houston (TX); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Work from home

Paid training

Team environment

Growth opportunity

Bonus program

Benefits package

Job summary

TSI - Transworld Systems Inc. is seeking a Remote Call Center Representative to manage payments collections and interact with customers by phone in a fast-paced environment.

You will assess financial situations, determine delinquency reasons, and apply creative solutions to recover balances while maintaining accurate records and complying with regulations. The role offers training, a strong team environment, and growth opportunities.

Qualifications

• Outgoing, assertive, competitive, persuasive.
• Enjoys dealing with the public.
• Superb negotiation skills.
• Detail oriented and able to document information in our computer system while communicating with the consumer on the telephone.
• Flexible schedule which may include weekends.
• High school diploma; some college preferred.

Responsibilities

• Negotiating and processing payments under established guidelines on the collection of past due accounts and delinquent balances via telephone.
• MUST have prior collections work history to be considered.
• Assess the consumer’s financial condition by conducting thorough inquiries.
• Determine the reason for delinquency and find creative solutions to resolve the situation.
• Track and maintain all customer accounts throughout the collection process to ensure prompt payment recovery.
• Perform account maintenance: reviews, aging, balances, payments, and compliance with policies.
• Adhere to State and Federal regulations pertaining to collection activities.
• Meet corporate standards for call quality assurance and structure.

Skills

Outgoing

Assertive

Competitive

Persuasive

Education

High school diploma

Job description

TSI - Transworld Systems Inc. is seeking a Remote Call Center Representative to manage payments collections and interact with customers by phone in a fast-paced environment.

You will assess financial situations, determine delinquency reasons, and apply creative solutions to recover balances while maintaining accurate records and complying with regulations. The role offers training, a strong team environment, and growth opportunities.