Remote B2B Collections Specialist (Commission + Benefits)

TSI - Transworld Systems Inc.; Augusta (GA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Work from home

Paid training

Team-oriented environment

Growth opportunities

Bonus opportunity

Benefits: medical, dental, vision, 401

Job summary

TSI - Transworld Systems Inc. is seeking a Remote Call Center Representative to join our team from home. After submitting your application, you will complete Harver assessments as the initial screening step.

Responsibilities include contacting consumers by telephone to resolve unpaid accounts, updating computer records, and performing skip tracing while ensuring compliance with laws and company policies. A strong candidate will have a high school diploma, prior collections experience, and

Qualifications

• High School Diploma or GED required.
• Experience in commercial collections required.
• Excellent verbal and written communication skills.
• Strong work ethic and a proven record of accomplishments.
• Strong interpersonal skills and integrity.
• Good organizational skills.
• Professional phone etiquette.
• Positive attitude.
• Ability to solve problems.
• Work well in a team/competitive environment.
• Negotiation skills.
• AS/400 and FACS experience is a plus.
• FDCPA knowledge is helpful.
• Ability to successfully pass pre-employment criminal background and drug screening.
• Available to work between 8:00am and 5:00pm, Monday - Friday.
• Stable work history.
• Ability to maintain confidentiality.

Responsibilities

• Communicating with consumers by telephone, approving written correspondence, and attempting to bring resolution to unpaid accounts.
• Providing thorough, efficient, and accurate account updates on computer files for each call made or received.
• Skip tracing to locate consumer contact information.
• Counseling delinquent consumers to assist in finding funds to meet their payment obligations.
• Complying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job duties.
• Complying with and staying up-to-date on all TSI policies and procedures.
• Maintaining knowledge of functional areas, company policies, and procedures.
• Providing feedback to management concerning possible problems or areas of improvement.
• Making recommendations to implement improved processes.
• Performing other duties as assigned by management.

Skills

Excellent communication

Team player

Problem solving

Phone etiquette

Attention to detail

Self-motivated

Negotiation

Education

High School Diploma or GED

Tools

AS/400

FACS

Excel

Job description

TSI - Transworld Systems Inc. is seeking a Remote Call Center Representative to join our team from home. After submitting your application, you will complete Harver assessments as the initial screening step.

Responsibilities include contacting consumers by telephone to resolve unpaid accounts, updating computer records, and performing skip tracing while ensuring compliance with laws and company policies. A strong candidate will have a high school diploma, prior collections experience, and