Remote Student Loan Collections Specialist

TSI - Transworld Systems Inc.; Greenville (NC); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Work from home

Paid training

Team environment

Bonus opportunity

Benefits package

Job summary

TSI - Transworld Systems Inc. is seeking a Remote Collections Representative to join our team. This role offers a work-from-home setup, with paid training and a generous bonus opportunity, along with a comprehensive benefits package.

The position emphasizes calling consumers to collect past-due student loan payments, while ensuring compliance with policies and applicable laws. Internet access and a proactive approach to customer service are essential.

Qualifications

• High School diploma or equivalent.
• Access to high-speed internet.
• 2+ years' experience with Tuition or Private Student Loan Collections.
• FDCPA knowledge.
• Professional phone etiquette and solid negotiating skills.
• Positive attitude and strong customer service aptitude.
• Ability to problem solve and multitask.
• Willingness to maintain confidentiality.
• Ability to remain in a stationary position 95% of the time.
• Ability to exchange accurate information effectively over the phone.

Responsibilities

• Call consumers to secure payments on past due student loan accounts.
• Ensure that all work is performed in compliance with company policies and applicable laws and regulations.

Skills

Phone etiquette

Negotiation

Customer service

Problem solving

Multitasking

Confidentiality

Education

High School diploma or equivalent

Job description

TSI - Transworld Systems Inc. is seeking a Remote Collections Representative to join our team. This role offers a work-from-home setup, with paid training and a generous bonus opportunity, along with a comprehensive benefits package.

The position emphasizes calling consumers to collect past-due student loan payments, while ensuring compliance with policies and applicable laws. Internet access and a proactive approach to customer service are essential.