Remote Utilities Collector - Call Center Agent with Growth

TSI - Transworld Systems Inc.; Albuquerque (NM); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Paid training

Work from home

Bonus opportunity

Comprehensive benefits package

Growth opportunities

Job summary

TSI - Transworld Systems Inc. is seeking a Remote Call Center Representative to join our team. This work-from-home role operates in CST/MST time zones, with paid training and a generous commission bonus structure.

You’ll handle calls to resolve unpaid accounts, update records, and counsel customers on payment options from a home office. Ideal candidates are ambitious, self-motivated, and customer-focused, with strong communication and computer skills.

Qualifications

• Ambitious candidates with a drive to grow their career.
• Experience in collections, customer service, sales, or retail.
• Positive, friendly demeanor with strong communication skills.
• Proficient computer skills and the ability to work independently.

Responsibilities

• Communicate with consumers by telephone and handle written correspondence to resolve unpaid accounts.
• Update computer files with accurate account information for each call.
• Skip tracing to locate contact information.
• Counsel delinquent consumers to help arrange payments.
• Stay compliant with applicable laws and TSI policies and procedures.
• Maintain knowledge of policies and procedures and provide feedback for process improvements.
• Perform other duties as assigned by management.

Skills

Ambition

Collections experience

Customer service

Sales experience

Positive demeanor

Communication skills

Computer skills

Independent work

Job description

TSI - Transworld Systems Inc. is seeking a Remote Call Center Representative to join our team. This work-from-home role operates in CST/MST time zones, with paid training and a generous commission bonus structure.

You’ll handle calls to resolve unpaid accounts, update records, and counsel customers on payment options from a home office. Ideal candidates are ambitious, self-motivated, and customer-focused, with strong communication and computer skills.