Collections Specialist

Bonterra; EE. UU.; A distancia; USD 203.000 - 248.000; Jornada completa

Descripción de la vacante

Bonterra is seeking a detail-oriented Collections Specialist to join our remote team. You will manage delinquent accounts, negotiate payment plans, and document interactions with US-based clients, using English in daily communications.

This role requires bilingual fluency (English/Spanish) and the ability to align work hours with US Central or Eastern time zones. You will collaborate with internal teams, generate collections reports, and uphold strong customer relationships while meeting

Formación

• Proven experience as a Collections Specialist or in a similar role.
• Bilingual English/Spanish required; strong written and spoken English fluency essential for customer-facing communications with US-based clients.
• Strong negotiation and communication skills.
• Excellent organizational and time management abilities; must be able to maintain a schedule aligned to US Central or Eastern business hours.
• Ability to work independently and collaboratively within a remote team environment.
• Proficient in using collection software; experience with Salesforce, HighRadius and WorkDay Financials a plus.
• Reliable high-speed internet connection required.
• Core working hours align with US Central or Eastern time zones — overlap of at least 6 hours with US business hours is required.

Responsabilidades

• Engage US-based customers professionally and courteously to discuss overdue balances and facilitate timely payment resolution.
• Investigate and resolve customer contract, billing, and payment inquiries.
• Execute collections strategies in alignment with company policies and broader financial objectives.
• Partner with internal teams to resolve account issues and implement preventative measures for future discrepancies.
• Accurately document customer commitments, payment arrangements, and account activity for ongoing tracking.
• Proactively communicate account-level risks and insights to management to support informed decision-making.
• Generate and analyze collections reports to evaluate performance trends and progress against established targets.
• Work collaboratively with team members to meet individual and departmental performance targets.
• Demonstrate confidence and professionalism in outbound and inbound customer calls with US-based clients, conducted in English.
• Effectively multitask and utilize time-blocking strategies to manage competing priorities efficiently, with scheduling aligned to US time zones.

Conocimientos

Bilingual English/Spanish

Negotiation skills

Communication skills

Time management

Independent/remote work

Documentation accuracy

Herramientas

Salesforce

HighRadius

WorkDay Financials

Descripción del empleo

Mexico Based Salary: $147-180 per hour DOE

About Us

Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra’s differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.

About the Role

Who We Are:

Are you a passionate innovator looking to harness the power of technology to do more good? You’ve come to the right place. At Bonterra, our purpose is to power those who power social impact. To that end, we serve the people who make social good possible—the doers behind the scenes across nonprofits, public agencies, corporations, philanthropic organizations, and foundations.

As the second-largest and fastest-growing social good software company in the world, Bonterra brings together leading solutions from CyberGrants, EveryAction, Network for Good, Social Solutions, and their respective entities. By bringing our intuitive technology and expertise together, Bonterra will enable unprecedented connectivity between social good organizations and their community of supporters and constituents. This will reshape philanthropic giving, empower digital transformation, and bring the social good sector the technology it needs to accelerate lasting social change.

We are a globally distributed team with team members across the US, Mexico, and beyond. This is a fully remote position based in Mexico. Candidates must be legally authorized to work in Mexico.

What You’ll Do:

Bonterra is seeking a detail-oriented and results-driven Collections Specialist to join our Collections team. As a Collections Specialist, you will play a pivotal role in optimizing accounts, ensuring timely payments, and maintaining positive customer relationships. Your primary duties include contacting delinquent US-based clients, negotiating payment plans, and documenting all interactions. You will engage with US-based customers via phone and email, primarily during US Central/Eastern business hours.

Key Responsibilities:

• Engage US-based customers professionally and courteously to discuss overdue balances and facilitate timely payment resolution - communications conducted primarily in English

• Investigate and resolve customer contract, billing, and payment inquiries

• Execute collections strategies in alignment with company policies and broader financial objectives

• Partner with internal teams to resolve account issues and implement preventative measures for future discrepancies

• Accurately document customer commitments, payment arrangements, and account activity for ongoing tracking

• Proactively communicate account-level risks and insights to management to support informed decision-making

• Generate and analyze collections reports to evaluate performance trends and progress against established targets

• Work collaboratively with team members to meet individual and departmental performance targets

• Demonstrate confidence and professionalism in outbound and inbound customer calls with US-based clients, conducted in English

• Effectively multitask and utilize time-blocking strategies to manage competing priorities efficiently, with scheduling aligned to US time zones

Who You Are:

As a Collections Specialist, you have a strong sense of responsibility, you take pride in your ability to analyze outstanding customer balances, assess financial situations, and develop effective payment solutions. Your organization is evident through your documentation of every interaction, ensuring accurate records of collections activities. You are comfortable working independently in a remote environment and communicating fluently in English with US-based customers and colleagues.

_ Qualifications: _

• Proven experience as a Collections Specialist or in a similar role

• Bilingual English/Spanish required; strong written and spoken English fluency essential for customer-facing communications with US-based clients

• Strong negotiation and communication skills

• Excellent organizational and time management abilities; must be able to maintain a schedule aligned to US Central or Eastern business hours

• Ability to work independently and collaboratively within a remote team environment

• Proficient in using collection software; experience with Salesforce, HighRadius and WorkDay Financials a plus

• Reliable high-speed internet connection required

• Core working hours align with US Central or Eastern time zones — overlap of at least 6 hours with US business hours is required

At Bonterra, we’re building AI-powered tools to solve real human challenges—and we want teammates who share that enthusiasm.We value people who will champion AI and bring diverse perspectives from different industries, backgrounds, and cultures. Together, we create AI that breaks down barriers, empowers communities, and delivers better outcomes

At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.

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Our Culture

At Bonterra, we’re innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. At Bonterra, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture here.

Compensation & Benefits

We offer a comprehensive benefits package that supports your health, well-being and growth - explore full details here.

Compensation and benefits for this U.S. role apply to regular full-time and part-time employees scheduled to work 30 or more hours a week. Pay reflects location, skills, experience, and education, and is one part of Bonterra’s total rewards package, which may include bonuses, incentives, and equity. Benefits include comprehensive medical, dental, and vision insurance with employer-subsidized premiums, unlimited Flexible Time Off (FTO), paid holidays, and dedicated time off to volunteer. All regular and part-time employees are eligible for the Bonterra 401(k) plan with a 3% company match.

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Equal Opportunity & Accommodations

At Bonterra, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law.

If you require a reasonable accommodation during the application process, please submit a request.