Remote Collections Specialist | 100% From Home + Commission

LCS Financial Services Corporation; Columbus (OH); Remote; USD 42,000 - 68,000; Full time

Benefits offered by this job

100% Remote Position

Commission (performance-based)

Monday–Friday Schedule

Medical, Dental & Vision Insurance

Life Insurance & Disability Coverage

401k Retirement Plan

Paid Holidays

Discretionary Time Off

Job summary

LCS Financial Services Corporation is hiring Remote Collections Specialists to join a nationwide team. Bring 2+ years of third-party debt collection experience, strong negotiation and communication skills, and the ability to work independently from a home office.

This 100% remote role offers performance-based commissions, a Monday–Friday schedule, and benefits such as health, dental, and vision insurance, retirement plans, and paid holidays.

Qualifications

• Minimum 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Reliable internet connectivity sufficient to perform job responsibilities.
• Ability to remain available, responsive, and productive throughout scheduled working hours.
• Must reside and work in an LCS-approved state.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Utilize skip-tracing tools to locate borrowers and assets.
• Manage assigned account portfolios and prioritize collection activities.
• Work toward individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful interactions while navigating difficult conversations.
• Ensure compliance with applicable laws, policies, and regulatory requirements.
• Maintain communication with management and team while working remotely.

Skills

Negotiation

Persuasion

Active listening

Telephone etiquette

Independent work

Compliance awareness

Professionalism

Education

High school diploma or equivalent

Experience in debt collection

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is hiring Remote Collections Specialists to join a nationwide team. Bring 2+ years of third-party debt collection experience, strong negotiation and communication skills, and the ability to work independently from a home office.

This 100% remote role offers performance-based commissions, a Monday–Friday schedule, and benefits such as health, dental, and vision insurance, retirement plans, and paid holidays.