Remote Collections Operations Coordinator

Mission Lane; United States; Remote; USD 23,763 - 26,449; Full time

Benefits offered by this job

Wellness stipend: $100 monthly

Internet stipend: $40 monthly

Paid Time Off (PTO)

Health, dental, and vision benefits

Retirement savings: 401(k) plan with company matching

Job summary

A fintech company is seeking an Operations Coordinator for its Collections team, offering a remote position with comprehensive benefits. The role involves engaging with customers to negotiate repayment solutions and requires strong communication, problem-solving, and negotiation skills. Candidates should have at least one year of experience in a customer-focused role. A supportive virtual team culture with flexible work hours and competitive compensation is provided.

Qualifications

• 1+ year(s) of professional experience in a customer-focused, solutions-oriented role.
• Demonstrated negotiation and influence skills.
• Exceptional verbal and written communication skills.
• Problem-solving skills to identify customer needs swiftly.
• Composure in challenging conversations.
• Tech-savvy, with a growth mindset.

Responsibilities

• Engage with customers over the phone regarding past-due payments.
• Manage customer accounts using multiple software systems.
• Identify reasons for account delinquency with respect.
• Negotiate repayment solutions effectively.
• Adhere to policy and regulatory requirements while ensuring quality service.

Skills

Critical thinking

Communication skills

Negotiation skills

Technical skills

Problem-solving

Empathy

Tools

Google Workspace

Tableau

Slack

Job description

A fintech company is seeking an Operations Coordinator for its Collections team, offering a remote position with comprehensive benefits. The role involves engaging with customers to negotiate repayment solutions and requires strong communication, problem-solving, and negotiation skills. Candidates should have at least one year of experience in a customer-focused role. A supportive virtual team culture with flexible work hours and competitive compensation is provided.