Remote Collections & Recoveries Coordinator

Risk Hub; Utah; Hybrid; USD 24,000 - 26,000; Full time

Benefits offered by this job

Paid time off

401(k) match

Monthly wellness stipend

Health/dental/vision insurance options

Disability coverage

Paid parental leave

Flexible spending account

Life insurance

Remote-first work environment

Job summary

Mission Lane is hiring an Operations Coordinator for our Collections & Recoveries team. You’ll have honest, direct conversations with customers to resolve delinquent accounts, aiming for fair plans that fit their life. Work remotely with a supportive virtual team using Collaboration Room AI, Slack, and Google Meet.

Ideal candidates are firm yet fair, calm under pressure, and able to follow procedures. A background in debt collection, strong communication, and a commitment to transparent,

Qualifications

• 1+ year of experience in a phone-based, customer-facing role (collections, customer service, sales, or similar).
• Strong verbal and written communication skills.
• Ability to consistently meet performance expectations in a metrics-driven environment.
• Ability to work a remote schedule while maintaining an active presence in Collaboration Room AI throughout your shift.

Responsibilities

• Speak with customers who have fallen behind on payment and discuss what is owed, in full or via a workable plan.
• Handle pushback and objections, staying patient to reach a workable plan.
• Follow scripts, tools, and guidelines to maintain consistency and compliance.
• Read conversations quickly and adjust approach while keeping the ask in view.
• Keep accurate, timely records of every call and outcome in our systems.
• Meet daily and weekly targets for collections, call quality, and productivity.
• Take coaching and apply it on the next call.
• Flag complex accounts to your manager for guidance.
• Stay connected with the team via Collaboration Room AI and remote tools.

Skills

Phone-based experience

Verbal communication

Written communication

Remote work discipline

High-speed internet & home office

FDCPA familiarity

Education

High school diploma or GED

Tools

Mac OS

Google Workspace

Tableau

Slack

Job description

Mission Lane is hiring an Operations Coordinator for our Collections & Recoveries team. You’ll have honest, direct conversations with customers to resolve delinquent accounts, aiming for fair plans that fit their life. Work remotely with a supportive virtual team using Collaboration Room AI, Slack, and Google Meet.

Ideal candidates are firm yet fair, calm under pressure, and able to follow procedures. A background in debt collection, strong communication, and a commitment to transparent,