Remote Collections CSR: Empathetic, Results-Oriented

Easy Recruiter; Dallas (TX); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading recruiting agency is seeking a Remote Customer Service Representative to provide friendly service to customers in a remote setting. This role requires handling calls regarding delinquent auto finance accounts, providing effective resolutions, and ensuring customer confidentiality. Candidates should have a high school diploma and at least two years of call center experience. Proficiency in Microsoft Office is essential, along with excellent verbal and written communication skills. Ability to speak Spanish is preferred.

Qualifications

• Two or more years in a Call Center environment preferred with related work experience in customer service, banking/finance, or collections.
• Knowledge of collections processes and tactics.
• Reliable with excellent time management ability, must meet deadlines and quotas.

Responsibilities

• Answer and handle calls regarding accounts and other related questions.
• Collect on assigned delinquent accounts in a timely and effective manner.
• Document all communications and transactions of material manner with customers.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Time management

Knowledge of collections processes

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

A leading recruiting agency is seeking a Remote Customer Service Representative to provide friendly service to customers in a remote setting. This role requires handling calls regarding delinquent auto finance accounts, providing effective resolutions, and ensuring customer confidentiality. Candidates should have a high school diploma and at least two years of call center experience. Proficiency in Microsoft Office is essential, along with excellent verbal and written communication skills. Ability to speak Spanish is preferred.