Remote Call Center CSR — Empathetic Support Pro

Leading Edge Connections; United States; Remoto; USD 17.000 - 24.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote Work From Home

Descrizione del lavoro

Leading Edge Connections, LLC is seeking a Customer Service Call Center Representative to join our remote team. You will support customers via CRM tools, document interactions, and help resolve issues with empathy and speed.

A High School diploma and 1–3 years call center experience are required. You must type at least 30 wpm with 90% accuracy, communicate clearly across chat and messaging, and work independently to meet client metrics.

Competenze

• 1–3 years call center experience required
• Technical experience strongly preferred, experience in current CRMs
• Type at least 30 wpm with 90% accuracy or above consistently
• Strong messaging communication skills and active listening abilities
• Ability to work independently and resolve customer issues with available resources
• Excellent grammar with appropriate use of lingo for chat/IM
• Commitment to meeting client metrics and improving actions

Mansioni

• Express genuine empathy and address customer issues as their own
• Answer, evaluate and prioritize requests with questions or problems
• Identify high-risk situations and elevate appropriately
• Manage multiple CRM systems concurrently
• Document all required information and call details accurately
• Respond to and resolve open issues within required timeframes
• Identify trends in systems or customers and escalate to management
• Multi‑task across several systems with composure
• Maintain punctuality and fulfill scheduled hours
• Remain positive and professional in all interactions
• Be open to cross-training as requested

Conoscenze

CRM experience

Typing 30 wpm

Multitasking

Communication

Active listening

Problem solving

Formazione

High School diploma or equivalent

Strumenti

CRM software

Descrizione del lavoro

Leading Edge Connections, LLC is seeking a Customer Service Call Center Representative to join our remote team. You will support customers via CRM tools, document interactions, and help resolve issues with empathy and speed.

A High School diploma and 1–3 years call center experience are required. You must type at least 30 wpm with 90% accuracy, communicate clearly across chat and messaging, and work independently to meet client metrics.