Bilingual Remote CSR - Account Maintenance & Collections

Ford Motor Company; United States; Remote; USD 33,084 - 38,949; Full time

Benefits offered by this job

Quarterly Flexible Bonus Rewards

Job summary

Ford Motor Company is looking for a Bilingual (French/English) Customer Service Representative for Early Stage Collections. In this remote, full-time role, you will manage delinquent accounts and negotiate effective payment solutions while providing professional support to customers.

Successful candidates will need a high school diploma and must demonstrate excellent bilingual communication skills. The position offers an annual salary between $45,760.00 and $53,872.00, along with opportunities for bonuses.

Qualifications

• Excellent communication skills in both French and English are mandatory.
• Proficiency in MS Office (Word, Excel, Outlook) and ability to learn internal software.
• Must be flexible with work hours and able to attend training in Edmonton.

Responsibilities

• Manage Early-Stage Delinquency and contact customers with past-due accounts.
• Negotiate payment solutions and establish payment arrangements.
• Follow established procedures and deliver professional representation for Ford Credit.

Skills

Bilingual (French/English)

Communication Skills

Technical Proficiency in MS Office

Problem-solving Skills

Education

High School Diploma or CAEC Equivalency

Tools

MS Office

Job description

Ford Motor Company is looking for a Bilingual (French/English) Customer Service Representative for Early Stage Collections. In this remote, full-time role, you will manage delinquent accounts and negotiate effective payment solutions while providing professional support to customers.

Successful candidates will need a high school diploma and must demonstrate excellent bilingual communication skills. The position offers an annual salary between $45,760.00 and $53,872.00, along with opportunities for bonuses.