Remote CMMS Customer Support Specialist

Manpower, Inc.

Sandy Springs (GA)

On-site

USD 25,000 - 30,000

Full time

2 days ago

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Benefits offered by this job

Medical and Prescription Drug Plans

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

Job summary

ManpowerGroup, a leading organization in facilities management services, seeks a Customer Service Representative to support the Facilities Management team remotely in the United States. The role emphasizes strong communication, organization, and CMMS proficiency to manage work orders and coordinate with clients and internal teams.

Ideal candidates have 2-4 years in customer service, experience with CMMS, and excellent English communication.

Qualifications

High School diploma or equivalent.
2-4 years of customer service experience, preferably in a maintenance or facilities environment.
Strong computer skills, including CMMS and web-based management systems.
Excellent verbal and written communication skills in English.
Ability to remain calm, professional, and courteous when handling difficult situations.

Responsibilities

Provide inbound customer service via phone and email to address questions, issues, or service requests related to facility management.
Create and manage work orders, ensuring accurate documentation and prioritization.
Coordinate with internal teams and external customers to ensure timely resolution of requests.
Maintain ongoing communication with clients to update on work request status and follow up for satisfaction.
Utilize CMMS systems to track, distribute, and monitor service requests efficiently.