Customer Service Representative

ManpowerGroup; Sandy Springs (GA); Hybrid; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Job summary

ManpowerGroup in Sandy Springs, GA, is seeking a Customer Service Representative with remote work options. You will handle inbound inquiries by phone and email for facility-related services, log requests in CMMS, and coordinate with technicians to ensure timely resolutions.

The ideal candidate has a high school diploma and 2–4 years of customer service experience, strong communication skills, and proficiency in CMMS and Office 365.

Qualifications

• High School diploma or equivalent.
• 2–4 years of customer service experience.
• Experience with CMMS and Office 365.
• Excellent verbal and written communication.
• Ability to stay calm and courteous with difficult situations.

Responsibilities

• Provide inbound customer service support via phone and email for facility-related inquiries and issues.
• Create and manage work order requests using CMMS systems, ensuring documentation is accurate.
• Coordinate with technicians and other departments to resolve service requests in a timely manner.
• Follow up with customers to confirm satisfaction and address ongoing concerns.
• Maintain professional communication and promote positive relationships with clients.

Skills

Customer service

Communication

Professionalism

Education

High School diploma

Tools

CMMS

Office 365

Job description

Our client, a leading organization in facility management services, is seeking a dedicated Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Customer Support Department supporting facility operations and maintenance teams. The ideal candidate will demonstrate excellent communication skills, patience, and a proactive attitude, which will align successfully in the organization.

Job Title: Customer Service Representative

Location: Sandy Springs, GA (Remote work available)

Shift: Days, Nights, Evenings (02:00-04:00)

What's the Job?

• Provide inbound customer service support via phone and email for facility-related inquiries and issues.

• Create and manage work order requests using multiple CMMS systems, ensuring accurate documentation.

• Coordinate with technicians and other departments to ensure timely resolution of service requests.

• Follow up with customers to confirm satisfaction and resolve any ongoing concerns.

• Maintain professional communication and promote positive relationships with internal and external clients.

What's Needed?

• High School diploma or equivalent.

• 2-4 years of customer service experience, preferably in a maintenance or facilities environment.

• Strong computer skills, including experience with CMMS and Office 365.

• Excellent verbal and written communication skills.

• Ability to remain calm and courteous when handling difficult situations.

What's in it for me?

• Opportunity to work remotely with a flexible schedule.

• Engage in meaningful work supporting facility operations.

• Develop valuable skills in customer service and facilities management.

• Join a diverse and inclusive team environment.

• Be part of a reputable organization committed to professional growth.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans

• Dental Plan

• Supplemental Life Insurance

• Short Term Disability Insurance

• 401(k)

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.