Remote Facilities Customer Support Specialist

ManpowerGroup; Sandy Springs (GA); Hybrid; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Job summary

ManpowerGroup in Sandy Springs, GA, is seeking a Customer Service Representative with remote work options. You will handle inbound inquiries by phone and email for facility-related services, log requests in CMMS, and coordinate with technicians to ensure timely resolutions.

The ideal candidate has a high school diploma and 2–4 years of customer service experience, strong communication skills, and proficiency in CMMS and Office 365.

Qualifications

• High School diploma or equivalent.
• 2–4 years of customer service experience.
• Experience with CMMS and Office 365.
• Excellent verbal and written communication.
• Ability to stay calm and courteous with difficult situations.

Responsibilities

• Provide inbound customer service support via phone and email for facility-related inquiries and issues.
• Create and manage work order requests using CMMS systems, ensuring documentation is accurate.
• Coordinate with technicians and other departments to resolve service requests in a timely manner.
• Follow up with customers to confirm satisfaction and address ongoing concerns.
• Maintain professional communication and promote positive relationships with clients.

Skills

Customer service

Communication

Professionalism

Education

High School diploma

Tools

CMMS

Office 365

Job description

ManpowerGroup in Sandy Springs, GA, is seeking a Customer Service Representative with remote work options. You will handle inbound inquiries by phone and email for facility-related services, log requests in CMMS, and coordinate with technicians to ensure timely resolutions.

The ideal candidate has a high school diploma and 2–4 years of customer service experience, strong communication skills, and proficiency in CMMS and Office 365.