Remote Facilities Service Coordinator | Customer Support

Manpower, Inc.; Boston (MA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Remote work

4-day workweek

Equipment provided

Permanent opportunity

Job summary

ManpowerGroup is seeking a Customer Service /Facilities Service Coordinator for remote work, with live in Mountain Time Zone compatibility. The role focuses on handling maintenance inquiries, creating work orders, and coordinating with technicians to ensure timely resolutions.

The ideal candidate will have strong communication skills, familiarity with CMMS, and proficiency in Office 365 and Excel. A four-day workweek and equipment support are part of the package.

Qualifications

• High School diploma or equivalent.
• Experience in a maintenance or facilities environment preferred.
• Fluent in English, with excellent verbal and written communication skills.
• Proficient with Office 365, Excel, and CMMS/web-based management systems.
• Ability to work remotely with a reliable high-speed internet connection and a distraction-free workspace.

Responsibilities

• Answer inbound customer inquiries via phone and email regarding building maintenance issues.
• Create and categorize work orders, determining appropriate trade skills, priority, and location.
• Dispatch or redirect service requests to the appropriate technicians or departments.
• Track work orders through completion using CMMS and web-based systems.
• Communicate updates and follow up with customers to ensure satisfaction.

Skills

English fluency

Office 365

CMMS

Remote work

Facilities experience

Education

High School diploma

Tools

CMMS

Office 365

Excel

Job description

ManpowerGroup is seeking a Customer Service /Facilities Service Coordinator for remote work, with live in Mountain Time Zone compatibility. The role focuses on handling maintenance inquiries, creating work orders, and coordinating with technicians to ensure timely resolutions.

The ideal candidate will have strong communication skills, familiarity with CMMS, and proficiency in Office 365 and Excel. A four-day workweek and equipment support are part of the package.