Remote Cloud Services Engineer with Secret Clearance

HPE Aruba Networking; Lawton (OK); Hybrid; USD 106,000 - 243,000; Full time

Job summary

Hewlett Packard Enterprise is seeking a highly skilled IT professional to support cloud services across servers, storage, network and SAN in a primarily remote role with on-site requirements. You will own incidents, perform deep diagnostics, and provide guidance to customers, while collaborating with engineering and product teams to improve service quality.

The role demands 6+ years in IT, cloud services, and troubleshooting, with strong knowledge of containerization and virtualization.

Qualifications

• 6+ years of hands-on IT systems, cloud services and troubleshooting experience.
• Experience with multi-cloud or hybrid-cloud environments requested.
• Certifications such as DoD-related or cloud certifications are a plus.

Responsibilities

• Incident management for cloud services and related technologies.
• Case and problem management across lifecycle of customer tickets.
• Provide expert guidance on best practices and configurations for cloud services.
• Collaborate with engineering and product teams to resolve complex issues.
• Mentor and train junior engineers on technical skills and customer service.

Skills

IT systems

Cloud services

Troubleshooting

Kubernetes

Docker

VMware NSX

BGP routing

Education

Bachelor's degree or higher in technical field

Tools

OpenShift

VMware NSX

Juniper SRX

Aruba CX

Job description

Hewlett Packard Enterprise is seeking a highly skilled IT professional to support cloud services across servers, storage, network and SAN in a primarily remote role with on-site requirements. You will own incidents, perform deep diagnostics, and provide guidance to customers, while collaborating with engineering and product teams to improve service quality.

The role demands 6+ years in IT, cloud services, and troubleshooting, with strong knowledge of containerization and virtualization.