Technical Writer

Piper Companies; United States; Remote; USD 69,000 - 103,000; Part time

Job summary

Piper Companies is seeking a Technical Writer for a fully remote contract aligned to EST or CST hours. You will create and manage technical content, improve internal knowledge resources, and support communication across cloud operations and platform engineering teams.

The role requires 3+ years in technical writing, experience with AWS, and proficiency with Confluence, Jira, GitHub, and Markdown. Strong ability to explain complex concepts to diverse audiences is essential, with FedRAMP exposure

Qualifications

• 3+ years of technical writing, documentation management, or knowledge management.
• Experience with AWS services such as IAM, EC2, VPC, S3, and CloudWatch.
• Experience using Confluence and Jira for documentation and workflow tracking.
• Familiar with GitHub, Markdown, version control concepts, and documentation review processes.
• Strong ability to communicate technical concepts to both technical and non-technical audiences.
• Experience supporting cloud ops, platform engineering, or enterprise environments preferred.
• Exposure to FedRAMP environments or related coordination is a plus.

Responsibilities

• Develop and maintain technical documentation, user guides, procedures, and knowledge base content for cloud platforms.
• Partner with engineering to translate complex info into clear materials for varied audiences.
• Track platform changes, releases, and known issues in a structured way.
• Gather requirements and provide guidance, ensuring follow-up with stakeholders.
• Manage documentation updates in Jira, Confluence, and GitHub to maintain accuracy.

Skills

Technical writing

Communication

Cloud operations

Documentation

Tools

Confluence

Jira

GitHub

Markdown

Job description

Piper Companies is seeking a Technical Writer to join a cloud technology organization supporting enterprise and government-focused environments for a fully remote contract opportunity aligned to EST or CST working hours. The Technical Writer will be responsible for creating and managing technical content, improving internal knowledge resources, and supporting communication efforts across cloud operations and platform engineering teams.

Responsibilities of the Technical Writer include:

• Develop and maintain technical documentation, user guides, operational procedures, and knowledge base content for cloud-based platforms.
• Partner with engineering and operational teams to translate complex technical information into clear, user-friendly materials.
• Assist with tracking and documenting platform changes, system enhancements, release updates, and known issues.
• Support incoming requests by gathering requirements, providing guidance, and ensuring appropriate follow-up with stakeholders.
• Manage documentation updates and support activities within Jira, Confluence, and GitHub to maintain accuracy and consistency.

Qualifications for the Technical Writer include:

• 3+ years of experience in technical writing, documentation management, technical support, or knowledge management.
• Working knowledge of AWS services such as IAM, EC2, VPC, S3, and CloudWatch.
• Experience utilizing Confluence and Jira for documentation, workflow tracking, and collaboration.
• Familiarity with GitHub, Markdown, version control concepts, and documentation review processes.
• Strong ability to communicate technical concepts effectively to both technical and non-technical audiences.
• Experience supporting cloud operations, platform engineering teams, or enterprise technology environments preferred.
• Exposure to FedRAMP environments, project coordination responsibilities, diagramming tools, or light scripting in Python or Bash is a plus.

Compensation for the Technical Writer:

• Pay Range: $50-$75/hour
• Comprehensive Benefits: Medical, Dental, Vision, sick leave if required by law, and 401K

Keywords: technical writer, technical documentation, knowledge management, cloud platforms, AWS, cloud operations, Confluence, Jira, GitHub, Markdown, documentation specialist, technical communications, process documentation, operational procedures, platform support, IAM, EC2, VPC, S3, CloudWatch, release notes, SaaS, enterprise technology, FedRAMP, cloud infrastructure, stakeholder management, project coordination, documentation review, content management, support operations, software documentation, technical content development.

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