Remote Closing Operations Specialist - Manufactured Home Loans

Zippy; Dallas (TX); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Remote-first environment

Equity for all

Comprehensive health coverage

Paid time off

Job summary

Zippy, a digitally focused lender for manufactured homes, is seeking a Closing Operations Specialist – Broker. You will coordinate broker closings, balance final loan figures with title partners, and ensure timely, accurate closing documents.

You will also guide borrowers through digital closing steps and remote notarization, delivering a smooth experience in a fast-paced, remote-first environment. The role emphasizes collaboration with brokers, settlement partners, and internal teams to

Qualifications

• Two or more years of loan closing experience in the housing market; manufactured housing experience is appreciated.
• Experience supporting mortgage brokers or wholesale lending transactions and coordinating with title companies, escrow officers or settlement agents.
• Ability to review and balance final loan documents and settlement statements, identify discrepancies and coordinate timely resolution.

Responsibilities

• Broker and Settlement Agent Support: Serve as the central point of contact for external mortgage brokers, settlement agents, and internal account executives to resolve late-stage closing bottlenecks and keep closings moving forward.
• Coordinate Final Figures: Balance final loan documents and settlement statements directly with title companies, escrow officers, or settlement agents. Identify and resolve discrepancies before documents are finalized and executed.
• Broker Relations: Communicate with wholesale lending brokers in a professional, courteous and timely manner. Provide loan status updates, communicate outstanding closing requirements and follow through on questions and next steps.
• Customer Experience: Create an approachable digital closing experience, guide borrowers through their closing documents, answer questions and facilitate remote online notarization.
• Document Review: Develop knowledge of Zippy's loan products and perform detailed quality assurance on closing documents. Coordinate corrections with internal teams and settlement partners, send reviewed documents to borrowers and be prepared to discuss them.
• Process Ownership: Proactively resolve closing issues, track outstanding items and facilitate post-close tasks in preparation for loan servicing.
• Teamwork and Time Management: Organize competing priorities and coordinate with brokers, account executives, settlement partners and internal teams to deliver accurate, timely closings.
• Feedback and Improvement: Take ownership of the closing process and provide actionable feedback on Zippy's systems, technology and workflows.
• Share Best Practices: Share prior experience, new learnings, and challenges across the origination and closing teams to improve broker support and the borrower experience.

Skills

Loan closing experience

Mortgage broker support

Document review

Effective communication

Detail oriented

Education

Undergraduate degree or extended relevant work experience

Tools

Microsoft Office

Job description

Zippy, a digitally focused lender for manufactured homes, is seeking a Closing Operations Specialist – Broker. You will coordinate broker closings, balance final loan figures with title partners, and ensure timely, accurate closing documents.

You will also guide borrowers through digital closing steps and remote notarization, delivering a smooth experience in a fast-paced, remote-first environment. The role emphasizes collaboration with brokers, settlement partners, and internal teams to