Remote Closing Operations Specialist – Broker Channel

Zippy; Salem (OR); Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Remote work

Equity for all employees

Generous PTO

Health coverage

Professional growth

Licensing support

Job summary

Zippy is seeking a Closing Operations Specialist – Broker to coordinate broker channel closings and guide borrowers through digital signing and remote online notarization. You’ll balance final figures, resolve bottlenecks, and support timely closings with brokers and title partners.

In a remote-first setup across multiple states, you will foster strong broker relationships, ensure document accuracy, and drive a smooth borrower experience while continuously improving closing processes and

Qualifications

• Two+ years of loan closing experience in housing market; manufactured housing experience is appreciated.
• Experience supporting mortgage brokers or wholesale lending and coordinating with title companies.
• Ability to review and balance final loan documents and settlement statements.
• Strong written and verbal communication; professional and responsive.
• Adaptable to a fast-paced environment and evolving technology.
• Proactive and autonomous with ability to manage multiple closings.
• Proficiency in MS Office and other software tools; willingness to learn new tech.
• Undergraduate degree or extended relevant work experience.

Responsibilities

• Serve as central contact for external mortgage brokers, settlement agents, and accounts to resolve late-stage closing bottlenecks.
• Balance final loan documents and settlement statements with title companies or settlement agents.
• Communicate loan status, outstanding requirements, and next steps to brokers.
• Guide borrowers through closing documents and facilitate remote online notarization.
• Develop knowledge of Zippy’s loan products and perform quality assurance on closing documents.
• Resolve closing issues, track items, and support post-close tasks for servicing.
• Coordinate with brokers, account executives, and internal teams to deliver timely closings.
• Provide feedback on systems and workflows; share best practices with teams.

Skills

Loan closing experience

Communication skills

Detail-oriented

MS Office

Multi-closings management

Education

Undergraduate degree or equivalent

Tools

Microsoft Office

Job description

Zippy is seeking a Closing Operations Specialist – Broker to coordinate broker channel closings and guide borrowers through digital signing and remote online notarization. You’ll balance final figures, resolve bottlenecks, and support timely closings with brokers and title partners.

In a remote-first setup across multiple states, you will foster strong broker relationships, ensure document accuracy, and drive a smooth borrower experience while continuously improving closing processes and