Remote Closing Operations Specialist - Broker Channel

Zippy; Baltimore (MD); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Equity in the company

Remote-first environment

Health coverage

Paid time off

Training & Licensing Support

Flexible Spending Accounts

No Meeting Wednesdays

Career growth opportunities

Job summary

Zippy, a remote-first mortgage lender for manufactured homes, seeks a Closing Operations Specialist - Broker to coordinate broker channel closings and guide borrowers through digital notarization. You will resolve bottlenecks, balance final documents, and ensure timely closings with settlement partners and title companies.

Join a fast-paced, tech-focused team that emphasizes excellent borrower experiences, cross-functional collaboration, and ongoing process improvements in a nationwide remote

Qualifications

• Two or more years of loan closing experience in housing; manufactured housing experience is a plus.
• Experience supporting mortgage brokers or wholesale lending and coordinating with title companies.
• Ability to review and balance final loan documents and settlement statements.
• Strong written and verbal communication with broker and settlement partners.
• Thrives in a fast-paced environment with evolving technology and scale.
• Detail-oriented, quality-focused and process-driven.
• Willing to work flexible hours including after hours and weekends.

Responsibilities

• Broker and Settlement Agent Support: serve as the central contact to resolve bottlenecks and keep closings moving.
• Coordinate Final Figures: balance final loan documents with title/escrow partners and resolve discrepancies.
• Broker Relations: provide status updates and follow through on requirements.
• Customer Experience: create a digital closing experience and guide borrowers through documents.
• Document Review: know Zippy's loan products and QA closing documents.
• Process Ownership: resolve issues and prepare for loan servicing.
• Teamwork and Time Management: manage competing priorities across teams.
• Feedback and Improvement: share actionable feedback on systems and workflows.
• Share Best Practices: disseminate learnings across origination and closing teams.

Skills

Loan closing

Broker coordination

Document review

Communication skills

Detail oriented

Time management

Microsoft Office

Education

Undergraduate degree or extended relevant work experience

Tools

Microsoft Office

Job description

Zippy, a remote-first mortgage lender for manufactured homes, seeks a Closing Operations Specialist - Broker to coordinate broker channel closings and guide borrowers through digital notarization. You will resolve bottlenecks, balance final documents, and ensure timely closings with settlement partners and title companies.

Join a fast-paced, tech-focused team that emphasizes excellent borrower experiences, cross-functional collaboration, and ongoing process improvements in a nationwide remote