Remote Clinical Service Desk Manager — Clinician Support Lead

NTT DATA, Inc.; Oregon; Hybrid; USD 56,000 - 116,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Employee assistance program

Job summary

NTT DATA Services seeks a Clinical Service Desk Manager who brings clinical and technical know-how to support clinicians across healthcare environments. The role reports to the Clinical Service Desk Delivery Director and directs a team to deliver high-quality EMR, hardware, software, networks, and peripheral support with a focus on service excellence.

This remote role offers a nationwide scope in the United States, with a starting pay range of $55,836-$116,326.

Qualifications

• 5+ years in Healthcare Service Management/ITSM processes.
• Experience leading a clinical service or call-center team.
• Strong communication with clinicians and colleagues (written and verbal).

Responsibilities

• Directs team toward achieving strategic and operational objectives.
• Ensures target customer satisfaction levels within the Clinical Service Desk.
• Resolves and directs issues to ensure a quality support environment.
• Applies analytics to identify operational and customer satisfaction problems.
• Gathers and reports operational metrics for SLAs and performance.

Skills

Leadership

Customer service excellence

Analytical thinking

Mentoring/coaching

Education

Bachelor's Degree or equivalent work experience

Tools

Epic EMR

Cerner EMR

Microsoft Office

Job description

NTT DATA Services seeks a Clinical Service Desk Manager who brings clinical and technical know-how to support clinicians across healthcare environments. The role reports to the Clinical Service Desk Delivery Director and directs a team to deliver high-quality EMR, hardware, software, networks, and peripheral support with a focus on service excellence.

This remote role offers a nationwide scope in the United States, with a starting pay range of $55,836-$116,326.