Clinical Service Desk Lead – EMR Support & Ops

NTT America, Inc.; Lincoln (NE); Remote; USD 56,000 - 116,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Job summary

NTT DATA Services is seeking a leader for the Clinical Service Desk to guide a team in delivering high-quality support for EMR, hardware, software, networks, and peripherals. This role requires oversight of staffing, coaching, and ensuring SLAs are met across all accounts.

Ideal candidates will have 3+ years in leadership within clinical application support and call center environments, with strong communication and travel flexibility.

Qualifications

• Bachelor's Degree or work experience equivalent.
• 3+ years minimum in a leadership role, ideally in clinical application support.
• 3+ years minimum in a call center environment.
• People management experience.
• Proven mentor and coach.
• Demonstrated success managing priorities and meeting deadlines in a fast-paced environment.

Responsibilities

• Directs the efforts of others in achieving group objectives.
• Responsible for target customer satisfaction levels within the Clinical Service Desk.
• Resolves application and customer satisfaction issues to ensure quality support.
• Applies analytics to identify operational problems and opportunities.
• Collaborates with other service areas to propose improvements.
• Documents proposed changes for discussion with customer representatives.

Skills

Leadership

People management

Call center experience

Education

Bachelor's Degree or work experience equivalent

Tools

EMR systems

Microsoft Office

Job description

NTT DATA Services is seeking a leader for the Clinical Service Desk to guide a team in delivering high-quality support for EMR, hardware, software, networks, and peripherals. This role requires oversight of staffing, coaching, and ensuring SLAs are met across all accounts.

Ideal candidates will have 3+ years in leadership within clinical application support and call center environments, with strong communication and travel flexibility.