Remote Clinical Service Desk Analyst – EMR Support

NTT DATA; Lincoln (NE); Remote; USD 28,000 - 34,000; Part time

Job summary

NTT DATA is seeking a Service Desk Analyst for Clinical Applications Support in a 100% remote role. You’ll be the first contact for healthcare customers, troubleshooting issues in Epic, Cerner, McKesson, and Meditech within a fast-paced environment.

Requires 1+ year in service desk or related, strong English skills, and a customer-service mindset. Night/weekend shifts may be required; training occurs during daytime hours.

Qualifications

• At least 1 year in a Call Center, Customer Service, Service Desk, Help Desk, or Application Support environment.
• Strong verbal and written English communication skills.
• Strong listening and problem-solving abilities.
• Capable of working independently within established processes.

Responsibilities

• Handle inbound calls from healthcare professionals requiring technical and application support.
• Troubleshoot issues involving clinical applications such as Epic, Cerner, McKesson, and Meditech.
• Document troubleshooting steps and resolutions in the ticketing system.
• Resolve incidents when possible and escalate more complex issues to appropriate teams.
• Maintain professional, patient, and service-oriented interactions with clinicians and healthcare customers.

Skills

Call Center Experience

Technical troubleshooting

English communication

Customer service mindset

Problem solving

Education

High school diploma or equivalent

Tools

Epic

Cerner

McKesson

Meditech

Job description

NTT DATA is seeking a Service Desk Analyst for Clinical Applications Support in a 100% remote role. You’ll be the first contact for healthcare customers, troubleshooting issues in Epic, Cerner, McKesson, and Meditech within a fast-paced environment.

Requires 1+ year in service desk or related, strong English skills, and a customer-service mindset. Night/weekend shifts may be required; training occurs during daytime hours.