Remote Clinical Service Desk Analyst – EMR Apps Support

NTT Data Americas, Inc.

Lincoln (NE)

Remote

USD 57,308,000 - 71,635,000

Full time

10 days ago

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

NTT DATA Americas, Inc. is seeking a Service Desk Analyst for Clinical Applications Support in a remote, 24x7 environment. You will be the first point of contact for healthcare customers, troubleshoot clinical applications, and log detailed resolutions in the ticketing system.

The role emphasizes strong customer service, effective questioning, and the ability to escalate complex issues to specialized teams as needed.

Qualifications

At least 1 year in a Call Center, Customer Service, Service Desk, Help Desk, or Application Support environment.
At least 1 year of technical troubleshooting experience.
High school diploma or equivalent.
Strong verbal and written English communication skills.
Strong listening and problem-solving abilities.

Responsibilities

Handle inbound calls from healthcare professionals and clinical staff requiring technical and application support.
Troubleshoot issues involving clinical applications such as Epic, Cerner, McKesson, and Meditech.
Support users with issues including application errors, functionality, workflow and usability issues, and login problems.
Document troubleshooting steps and resolutions in the service management system.
Resolve incidents when possible and escalate complex issues to appropriate teams.