Remote Clinical Service Desk Analyst 24x7 IT Support

JobDiva, Inc.; Lincoln (NE); Remote; USD 28,000 - 34,000; Full time

Job summary

NTT DATA is seeking a Service Desk Analyst to be the first point of contact for healthcare customers in a 24x7x365 environment. You will troubleshoot clinical applications, document incidents, assist users with issues, and escalate when needed to the appropriate team.

This is a 100% remote role supporting Epic, Cerner, McKesson and Meditech users, requiring strong English communication and a customer-service mindset in a fast-paced setting.

Qualifications

• At least 1 year in a Call Center, Customer Service, Service Desk, Help Desk, or Application Support environment.
• At least 1 year of technical troubleshooting experience.
• High school diploma or equivalent.
• Strong verbal and written English communication skills.
• Ability to work independently following established processes.

Responsibilities

• Handle inbound calls from healthcare professionals requiring technical and application support.
• Troubleshoot issues involving clinical applications and document solutions in the ticketing system.
• Escalate complex issues to appropriate support teams and track resolutions.
• Maintain professional, patient, and service-oriented interactions with clinicians.

Skills

Call Center experience

Technical troubleshooting

English proficiency

Customer-service mindset

Computer literacy

Education

High school diploma

Tools

Epic

Cerner

McKesson

Meditech

Job description

NTT DATA is seeking a Service Desk Analyst to be the first point of contact for healthcare customers in a 24x7x365 environment. You will troubleshoot clinical applications, document incidents, assist users with issues, and escalate when needed to the appropriate team.

This is a 100% remote role supporting Epic, Cerner, McKesson and Meditech users, requiring strong English communication and a customer-service mindset in a fast-paced setting.