Remote Clinical Service Desk Specialist (EMR Support)

JobDiva, Inc.; Des Moines (IA); Remote; USD 34,000 - 48,000; Full time

Job summary

NTT DATA Services is seeking a flexible, shift-enabled professional to join our Provider Clinical Service Desk. The role requires night, weekend, and holiday coverage in a 24x7 environment, with potential travel up to 10%.

You will handle calls about Epic, Cerner, McKesson, and Meditech, document incidents, and drive resolutions. Applicants should have 4+ years in service/helpdesk, 1+ year in technical troubleshooting, and a high school diploma or equivalent.

Qualifications

• Minimum 4 years of service desk experience or equivalent mix of education and troubleshooting.
• At least 1 year of technical troubleshooting experience.
• High school diploma or equivalent required.

Responsibilities

• Handle inbound healthcare calls in a 24/7 call center environment.
• Respond to clinical application issues (Epic, Cerner, McKesson, Meditech).
• Document comments, close or escalate incidents promptly.
• Drive incident resolution on a 24/7 desk; maintain quiet workspace.

Skills

Service desk experience

Call center

Technical troubleshooting

Communication skills

Typing

English proficiency

Education

High school diploma or equivalent

Tools

Epic

Cerner

McKesson

Meditech

Job description

NTT DATA Services is seeking a flexible, shift-enabled professional to join our Provider Clinical Service Desk. The role requires night, weekend, and holiday coverage in a 24x7 environment, with potential travel up to 10%.

You will handle calls about Epic, Cerner, McKesson, and Meditech, document incidents, and drive resolutions. Applicants should have 4+ years in service/helpdesk, 1+ year in technical troubleshooting, and a high school diploma or equivalent.