Remote Clinical Scheduler & Patient Care Liaison

Washington University in St. Louis; United States; Remoto; USD 25.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Up to 22 days of vacation and 10 paid～

Competitive health insurance packages

Metro transit U-Pass

Tuition assistance for you and family

Descrizione del lavoro

Washington University in St. Louis is seeking a Scheduler to support patient flow and appointment operations for the Therapy Practice. The role handles registration, scheduling, referrals, and Epic-based workflows while communicating with patients and providers.

The position primarily works remotely with occasional on-site work; initial training occurs on the Medical School Campus. Strong customer service and data-entry accuracy are essential for successful performance.

Competenze

• High school diploma or equivalent high school certification or combination of education and/or experience.
• Basic Life Support - American Heart Association, Basic Life Support - American Red Cross
• Medical Office Setting And/Or Related Customer Service (2 Years)

Mansioni

• Responsible for registration and scheduling of new and returning patient appointments, cancelling, rescheduling, and obtaining/documenting necessary referrals, in Epic, for patient appointments.Serves as a liaison between consumers and WUSM; assists consumers in a timely, efficient, and courteous manner regarding appointment information, systems, procedures, and resources.Explain the relationship between internal and external customers and routes calls to the appropriate responder.
• Responsible for managing internal and external referral orders.Internal referral orders are retrieved from the referral work-queue and attached to appointments when scheduling.External referral orders are received from either patients or by fax and transcribed into Epic.
• Processes, monitors, and acts upon Epic In-Basket communication by assessing consumers’ needs, taking messages, and directing calls/In-Basket communications as appropriate.Takes any and all necessary steps to facilitate customer satisfaction.Processes assigned Epic work-queues and in-baskets in a timely manner.
• Offers assistance and back up support, as needed, to other clinical support staff. Serves as back up for other staff during peak times, vacations, and illnesses.Attends staff meetings, clinic meetings, and training sessions as they relate to the position.
• Performs other duties as assigned with occasional on-site rotation between practice locations.

Conoscenze

Customer Service

Multitasking

Time Management

Interpersonal Communication

Microsoft Office

Sensitive Data Handling

Attention to Detail

Electronic Mail

Electronic Medical Record (EMR)

Master Scheduling

Formazione

High school diploma or equivalent

Strumenti

Epic

Epic Applications

Descrizione del lavoro

Washington University in St. Louis is seeking a Scheduler to support patient flow and appointment operations for the Therapy Practice. The role handles registration, scheduling, referrals, and Epic-based workflows while communicating with patients and providers.

The position primarily works remotely with occasional on-site work; initial training occurs on the Medical School Campus. Strong customer service and data-entry accuracy are essential for successful performance.