Remote Surgery Clinic Coordinator

Washington University in St. Louis; United States; Remote; USD 29,000 - 44,000; Full time

Job summary

Washington University in St. Louis invites applications for a Clinic Coordinator (Remote) in Surgery to coordinate SPAR program operations, enroll patients, educate, track follow-ups, and ensure smooth communication among patients and care teams.

The role supervises support staff, maintains documentation in Epic/REDCap, handles referrals, and supports program quality, patient experience, and equipment/supplies management. Remote, full-time, 40 hours per week.

Qualifications

• Education: High school diploma or equivalent.
• Work Experience: Clinical Office, Including Supervision (5 Years).
• Driver's License: A driver's license is not required for this position.

Responsibilities

• Coordinates patient services providing quality care in efficient and cost effective manner.
• May supervise support staff, scheduling work assignments to ensure appropriate coverage, hires, trains and evaluates performance.
• Maintains established policies and procedures and quality control through quality assurance and risk management programs.
• Promotes and maintains effective communications and collaboration within departmental administrators, managers and supervisors.
• Maintains and monitors all patient accounts.
• Provides reports, analysis and maintains records as required.
• Coordinates and maintains equipment and supplies ordering when needed.
• Assists with clerical tasks as needed including answering phones, computer entry, copies and fax material.
• Promotes and supports continuous improvement of quality and service to ensure effective clinical outcomes and patient satisfaction.
• Coordinates the patient’s participation in SPAR from enrollment through the preoperative period, including scheduling, follow-up, and communication with patients, families, and care teams.
• Supports patient assessment, individualized planning, and progress monitoring within the scope of the position and established SPAR protocols; escalates clinical questions or concerns to the appropriate licensed clinician.
• Provides approved patient education and resources on activity and mobility, nutrition, pulmonary hygiene, smoking cessation, and mindfulness.
• Helps patients and families set up and use program technology, including Fitbits, and troubleshoots routine issues.
• Coordinates referrals and connects patients with resources identified by the SPAR care team.
• Documents participation and progress in Epic and enters program information in REDCap and other tracking tools accurately and promptly.
• Tracks enrollment by surgical department, Fitbit distribution and returns, and other operational information needed for program reporting.
• Supervises the SPAR medical assistant, including work assignments, training, day-to-day guidance, and performance feedback.
• Orders, inventories, assembles, and distributes program materials; coordinates shipment of supplies to patients and returns of loaned devices.
• Responds to patient calls and messages promptly and facilitates communication among surgical teams, SPAR staff, and other partners.
• Identifies workflow and service improvements that support patient participation and program effectiveness.

Skills

Communication

Customer Service

Interpersonal Communication

Organizing

Patient Services

Education

High school diploma or equivalent

Job description

Washington University in St. Louis invites applications for a Clinic Coordinator (Remote) in Surgery to coordinate SPAR program operations, enroll patients, educate, track follow-ups, and ensure smooth communication among patients and care teams.

The role supervises support staff, maintains documentation in Epic/REDCap, handles referrals, and supports program quality, patient experience, and equipment/supplies management. Remote, full-time, 40 hours per week.