Clinical Services Lead: Scheduling & Front Desk

Washington University in St. Louis; Watervliet Township (MI); On-site; USD 29,000 - 44,000; Full time

Job summary

Washington University in St. Louis is seeking an onsite Lead Clinical Service Representative for multiple physical therapy clinics in the St. Louis area.

You will supervise front desk operations, scheduling, registration, and HIPAA compliance, acting as a liaison between patients, staff, and clinicians. Responsibilities include optimizing appointment flow, training staff, managing schedules, handling insurance/documentation, and supporting clinical operations across locations.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree preferred; additional healthcare experience a plus.
• Experience in a medical/clinic setting is preferred.
• Ability to handle HIPAA-compliant information and regulatory requirements.

Responsibilities

• Lead front desk and scheduling activities across clinics.
• Coordinate patient registration, referrals, and insurance documentation.
• Train staff and supervise scheduling and administrative functions.
• Ensure HIPAA compliance and accurate chart/document handling.
• Manage provider schedules and assist with operational audits.

Skills

Answering Telephones

Clinical Practice

Communication

Computer Literacy

Confidential Data Handling

Confidentiality

Customer Service

Data Entry

Decision Making

Electronic Medical Record (EMR) Sys

Epic EHR

HIPAA Compliance

ICD-10 Procedure Coding System

Interpersonal Interactions

Leadership Support

Managed Care Operations

Medical Terminology

Microsoft Office

Office Etiquette

Organizing

Patient Scheduling

Prioritization

Teamwork

Time Management

Working Independently

Education

High school diploma or equivalent

Bachelor’s degree

Tools

Epic EHR

EMR Systems

Microsoft Office

Job description

Washington University in St. Louis is seeking an onsite Lead Clinical Service Representative for multiple physical therapy clinics in the St. Louis area.

You will supervise front desk operations, scheduling, registration, and HIPAA compliance, acting as a liaison between patients, staff, and clinicians. Responsibilities include optimizing appointment flow, training staff, managing schedules, handling insurance/documentation, and supporting clinical operations across locations.