Remote Clinical IT Support — EHR Incident Specialist

NTT DATA, Inc.; Lincoln (NE); Remote; USD 50,000 - 61,000; Full time

Benefits offered by this job

Remote work

Annual dinners

Company trips

Free parking

Job summary

NTT DATA, Inc. is seeking a Clinical Service Desk professional to support healthcare customers by resolving incidents related to clinical applications such as Epic, Cerner, McKesson, and Meditech.

This remote, shift-flexible role requires strong technical troubleshooting skills and the ability to work in a fast-paced environment. Ideal candidates have healthcare IT support experience and a customer-focused mindset, with a proven track record of incident resolution and clear communication.

Qualifications

• Experience supporting clinical applications (Epic/Cerner/McKesson/Meditech).
• Strong troubleshooting and incident management skills.
• Remote, shift-flexible role requiring healthcare IT exposure.

Responsibilities

• Troubleshoot incidents for Epic, Cerner, McKesson and Meditech.
• Provide remote support to healthcare customers and resolve critical issues.
• Operate in a fast-paced environment with documented processes.

Skills

Troubleshooting

Incident management

Healthcare IT

Epic

Cerner

Meditech

McKesson

Remote collaboration

Tools

Epic

Cerner

McKesson

Meditech

Job description

NTT DATA, Inc. is seeking a Clinical Service Desk professional to support healthcare customers by resolving incidents related to clinical applications such as Epic, Cerner, McKesson, and Meditech.

This remote, shift-flexible role requires strong technical troubleshooting skills and the ability to work in a fast-paced environment. Ideal candidates have healthcare IT support experience and a customer-focused mindset, with a proven track record of incident resolution and clear communication.