Clinical Service Desk-Helpdesk-REMOTE-US

NTT DATA, Inc.; Lincoln (NE); Remote; USD 50,000 - 61,000; Full time

Benefits offered by this job

Remote work

Annual dinners

Company trips

Free parking

Job summary

NTT DATA, Inc. is seeking a Clinical Service Desk professional to support healthcare customers by resolving incidents related to clinical applications such as Epic, Cerner, McKesson, and Meditech.

This remote, shift-flexible role requires strong technical troubleshooting skills and the ability to work in a fast-paced environment. Ideal candidates have healthcare IT support experience and a customer-focused mindset, with a proven track record of incident resolution and clear communication.

Qualifications

• Experience supporting clinical applications (Epic/Cerner/McKesson/Meditech).
• Strong troubleshooting and incident management skills.
• Remote, shift-flexible role requiring healthcare IT exposure.

Responsibilities

• Troubleshoot incidents for Epic, Cerner, McKesson and Meditech.
• Provide remote support to healthcare customers and resolve critical issues.
• Operate in a fast-paced environment with documented processes.

Skills

Troubleshooting

Incident management

Healthcare IT

Epic

Cerner

Meditech

McKesson

Remote collaboration

Tools

Epic

Cerner

McKesson

Meditech

Job description

• Troubleshoot incidents for Epic, Cerner, McKesson and Meditech clinical apps.
• Support healthcare customers via critical clinical-application support.
• Remote, shift-flexible role with hands-on EHR exposure and fast technical impact!

We are looking for a Clinical Service Desk professional to support healthcare customers by resolving incidents related to clinical applications such as Epic, Cerner, McKesson, and Meditech. This remote, shift-flexible role requires strong technical troubleshooting skills and the ability to work in a fast-paced environment. Ideal for candidates with healthcare customer service experience.

Annual Events

Employees enjoy annual dinners and company trips, fostering team bonding and appreciation.

Safety Measures

The company emphasizes workplace safety, ensuring a secure environment for its staff.

Parking Facilities

Free parking is available for employees, though some have noted the absence of covered parking spaces.

NTT DATA - a part of NTT Group - is a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. NTT DATA enables clients, as well as society, to move confidently into the digital future. We are committed to our clients' long-term success and combine global reach with...