Remote Clinical IT Helpdesk Analyst

Defense Support Services, Inc.; North Palm Beach (FL); Hybrid; USD 49.000 - 59.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision

401(k)

Paid time off

Zusammenfassung

Defense Support Services, Inc. seeks an Analyst (Clinical) in North Palm Beach, FL to join our IT helpdesk team. You will triage Level 1 requests, assist with software installations, maintenance, and troubleshooting for VA facilities.

The role emphasizes customer service excellence, ITIL practices, and rapid learning within a supportive, growing organization. Hybrid/remote options and a comprehensive benefits package are available.

Qualifikationen

• High School Diploma or GED required.
• Associate’s degree preferred; other combos considered.
• ITIL within 45 days of employment.
• Certifications such as CompTIA, ITIL, Microsoft Server & Client paths encouraged.
• 6+ months of telephone-based customer support experience.

Aufgaben

• Triage and handle multi-channel Level 1 requests via helpdesk.
• Install, maintain, repair, and troubleshoot client software at sites.
• Provide courteous customer service and clear communications.
• Manage large volumes of emails and phone calls daily.
• Collaborate with team members and escalate as needed.

Kenntnisse

Customer service

Analytical thinking

Active listening

Time management

Teamwork

Ausbildung

High School Diploma or GED

Associate’s degree preferred

Tools

Microsoft Office

ITIL training

Jobbeschreibung

Defense Support Services, Inc. seeks an Analyst (Clinical) in North Palm Beach, FL to join our IT helpdesk team. You will triage Level 1 requests, assist with software installations, maintenance, and troubleshooting for VA facilities.

The role emphasizes customer service excellence, ITIL practices, and rapid learning within a supportive, growing organization. Hybrid/remote options and a comprehensive benefits package are available.