Remote Service Desk Analyst | Healthcare IT Support

Parasol Alliance; Lititz (Lancaster County); Presencial; USD 42.000 - 58.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Cell phone reimbursement

Internet reimbursement

Medical, dental, vision

401K

Paid time off

Bonus opportunities

Descripción de la vacante

Parasol Alliance is a technology solutions company serving the senior living industry. This opportunity is for a Service Desk Analyst providing Level 1–2 support, onsite hardware/software assistance, and end-to-end ticket resolution with a focus on customer satisfaction.

The role emphasizes strong communication, adherence to processes, and collaboration with vendors. Onsite schedule is Tuesday and Thursday each week, with comprehensive IT support across enterprise systems.

Formación

• Excellent communication and customer service skills required.
• Three years of Level 1 support experience in an enterprise environment required.
• Healthcare experience preferred; long-term healthcare support experience is a plus.
• Knowledge of multiple enterprise systems (Active Directory, Office, Windows, Exchange) and basic network/systems administration helpful.

Responsabilidades

• Provide Level 1 support for client tickets.
• Provide Level 2 support when possible.
• Onsite support of hardware and software.
• Vendor contact to resolve tickets.
• Document issue steps and resolutions in tickets.
• Deliver excellent customer service via phone, email and in person.
• Follow company processes and procedures.

Conocimientos

Communication skills

Customer service

Self-motivation

Herramientas

Active Directory

Microsoft Office

Windows OS

Exchange

Printers & copiers

Phone systems

Descripción del empleo

Parasol Alliance is a technology solutions company serving the senior living industry. This opportunity is for a Service Desk Analyst providing Level 1–2 support, onsite hardware/software assistance, and end-to-end ticket resolution with a focus on customer satisfaction.

The role emphasizes strong communication, adherence to processes, and collaboration with vendors. Onsite schedule is Tuesday and Thursday each week, with comprehensive IT support across enterprise systems.