Remote Clinical Informatics & Systems Specialist

Crossover Health; United States; Remote; USD 103,000 - 134,000; Full time

Job summary

Crossover Health is seeking a Clinical Application & Informatics Specialist who will support and optimize clinical systems, with a focus on EHRs and related applications. This mid-level role blends informatics strategy with hands-on application support and cross-functional collaboration to bridge technology and real-world care delivery.

You will lead informatics initiatives, configure Athenahealth and Elation, provide tier-2 support, train users, track KPIs, and coordinate with product, IT, and

Qualifications

• Bachelor’s degree in Healthcare, Health Informatics, Nursing, Information Systems, or related field.
• 3–5+ years of experience in clinical informatics, clinical application support, or health IT.
• Hands-on experience configuring and supporting EHR systems; experience with Athenahealth is a strong plus.

Responsibilities

• Lead clinical informatics initiatives that support the integration and optimization of EHR and other clinical systems.
• Collaborate with product, IT, and data teams to ensure clinical requirements are reflected in platform design and functionality.
• Gather and prioritize provider and clinical staff feedback to support system improvements and user experience enhancements.
• Contribute to interoperability efforts, including the evaluation of data exchange standards, APIs, and vendor integrations.
• Configure and maintain clinical applications to align with evolving workflows.
• Provide tier-2 support for application-related issues and elevate to vendors or IT when needed.
• Participate in software upgrades, testing, and system validation.
• Assist in managing vendor relationships and ensuring service-level expectations are met.
• Develop training materials, job aids, and tip sheets to support user onboarding and change management.
• Deliver training and go-live support to providers, nurses, and operational staff.
• Document clinical workflows and maintain system configuration records.
• Support project timelines, testing plans, and implementation checklists for system changes or new tool rollouts.
• Track KPIs and performance metrics related to system usage and provider satisfaction.

Skills

Communication

Change management

Problem solving

Collaboration

Education

Bachelor’s degree

Master’s preferred

Tools

Athenahealth

Job description

Crossover Health is seeking a Clinical Application & Informatics Specialist who will support and optimize clinical systems, with a focus on EHRs and related applications. This mid-level role blends informatics strategy with hands-on application support and cross-functional collaboration to bridge technology and real-world care delivery.

You will lead informatics initiatives, configure Athenahealth and Elation, provide tier-2 support, train users, track KPIs, and coordinate with product, IT, and