Clinical Informatics Specialist

Crossover Health Management Services, Inc.; United States; Remote; USD 103,000 - 134,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Short- and Long-Term Disability

Life Insurance

401K

Job summary

Crossover Health is seeking a Clinical Application & Informatics Specialist to support and optimize clinical systems, especially EHRs, partnering with product, IT, and operations to align technology with care delivery. You will configure Athenahealth and Elation, provide Tier-2 support, develop training materials, and help manage vendor relationships while tracking KPIs and provider satisfaction.

This role combines informatics strategy with hands-on implementation in a collaborative, fast-paced

Qualifications

• Bachelor’s degree in healthcare or related field.
• 3–5+ years in clinical informatics or health IT.
• Hands-on experience configuring EHR systems; Athenahealth a plus.
• Familiar with HL7, FHIR, and API interoperability.
• Strong communication and change management skills.

Responsibilities

• Lead informatics initiatives to optimize EHR and clinical systems.
• Configure and support clinical apps (Athenahealth, Elation).
• Develop training materials and support user adoption.
• Coordinate projects, track KPIs, and support vendor relations.

Skills

Clinical informatics

EHR configuration

Athenahealth experience

Interoperability HL7/FHIR/APIs

Training & change management

Cross-functional collaboration

Education

Bachelor’s degree in Healthcare/Health Informatics/related field

Master’s preferred

Tools

Athenahealth

Elation

APIs

HL7/FHIR

Job description

About Crossover Health

Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.

Job Summary

The Clinical Application & Informatics Specialist plays a key role in supporting and optimizing clinical systems, particularly EHR and related applications. This mid-level role combines informatics strategy with hands‑on application support and cross‑functional collaboration. You’ll serve as both a systems expert and a clinical operations partner—helping bridge technology with real‑world care delivery.

Job Responsibilities

• Informatics & Strategic Enablement: Lead clinical informatics initiatives that support the integration and optimization of EHR and other clinical systems. Collaborate with product, IT, and data teams to ensure clinical requirements are reflected in platform design and functionality. Gather and prioritize provider and clinical staff feedback to support system improvements and user experience enhancements. Contribute to interoperability efforts, including the evaluation of data exchange standards, APIs, and vendor integrations.
• Application Configuration & Support: Configure and maintain clinical applications (e.g., Athenahealth, Elation) to align with evolving workflows. Provide tier‑2 support for application‑related issues and escalation to vendors or IT when needed. Participate in software upgrades, testing, and system validation. Assist in managing vendor relationships and ensuring service‑level expectations are met.
• Training & Adoption: Develop training materials, job aids, and tip sheets to support user onboarding and change management. Deliver training and go‑live support to providers, nurses, and operational staff. Document clinical workflows and maintain system configuration records.
• Project Coordination: Support project timelines, testing plans, and implementation checklists for system changes or new tool rollouts. Track KPIs and performance metrics related to system usage and provider satisfaction. Participate in informatics and operations meetings to align on organizational goals and identify opportunities for improvement.

Required Qualifications

• Bachelor’s degree in Healthcare, Health Informatics, Nursing, Information Systems, or related field.
• 3–5+ years of experience in clinical informatics, clinical application support, or health IT.
• Hands‑on experience configuring and supporting EHR systems; experience with Athenahealth is a strong plus.
• Familiarity with healthcare interoperability standards (e.g., HL7, FHIR, APIs).
• Excellent communication and change management skills, with experience translating clinical needs into technical solutions.
• Strong problem‑solving abilities and a collaborative mindset.

Preferred Qualifications

• Master’s preferred.
• Preferred certifications: CPHIMS, PMP, Athena or Epic certifications, or relevant technical training.

Salary and Benefits

The base pay range for this position is $102,739.00 to $133,560 per year. Pay range may vary depending on work location, applicable knowledge, skills, and experience. This position may be eligible for an annual bonus opportunity and comprehensive benefits package that includes Medical Insurance, Dental Insurance, Vision Insurance, Short- and Long-Term Disability, Life Insurance, Paid Time Off and 401K.

Equal Employment Opportunity

Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at [e-mail].