Remote Clinical Counselor - EAP & Crisis Intervention

CVS Health; Phoenix (AZ); A distancia; USD 54.000 - 156.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical plan

401(k) plan with company match

Employee stock purchase plan

Wellness programs

Paid time off

Descripción de la vacante

CVS Health is actively seeking a Clinical Counselor for the Employee Assistance Program. This fully remote USA-based role handles telephone-based assessments, triage, and counseling in a call center setting with a focus on crisis intervention and safety planning.

You will assess mental health and substance use needs, guiding members to appropriate care while maintaining confidentiality and documenting thoroughly.

Formación

• 1+ years of crisis intervention required.
• Valid unrestricted independent professional behavioral health license to practice per state regulations: LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, Clinical Psychologist.

Responsabilidades

• Provide telephone-based assessment, triage, counseling and information in a call center environment using clinical assessments and Motivational Interviewing.
• Conduct risk, substance abuse and mental health assessments to develop immediate action/safety plans.
• Understand levels of care to aid appropriate care recommendations based on assessment.
• Build rapport with members and align with their theory of change.
• Provide information on mental health resources and linkage to services.
• Collaborate with a team to support positive clinical outcomes and continuity of care.
• Multitask by typing/documenting while assisting callers with tools during conversations.
• Maintain confidentiality per enterprise and EAP policies.
• Maintain accurate documentation meeting risk management and regulatory requirements.
• Maintain current independent behavioral health license in good standing.
• Holiday work is expected; schedules may change based on business needs.

Conocimientos

Crisis intervention

Call center experience

Motivational Interviewing

Brief therapy models

Educación

Master's Degree in Behavioral Health counseling profession

Descripción del empleo

CVS Health is actively seeking a Clinical Counselor for the Employee Assistance Program. This fully remote USA-based role handles telephone-based assessments, triage, and counseling in a call center setting with a focus on crisis intervention and safety planning.

You will assess mental health and substance use needs, guiding members to appropriate care while maintaining confidentiality and documenting thoroughly.