Remote Clinical Cloud Ops Analyst

Hyland Software; United States; Remote; USD 63.000 - 79.000; Vollzeit

Zusammenfassung

Hyland is seeking a Clinical Cloud Operations Analyst to investigate and resolve imaging workflow issues for remote U.S. customers.

You will use PACS, DICOM, HL7, Windows, and SQL to diagnose and resolve moderately challenging problems, while maintaining clear case records and working with cross-functional teams. The role emphasizes documentation, testing of fixes, and collaboration with clinical, application, database, network, and cloud operations teams to ensure reliable clinical imaging

Qualifikationen

• Bachelor's degree or equivalent experience with 2–4 years in clinical imaging, PACS, healthcare technology, application support, or technical support.
• Working knowledge of clinical imaging workflows, PACS, DICOM, HL7, supported clinical applications, and customer support practices.
• Working knowledge of Windows, SQL databases, networks, application logs, and diagnostic methods.
• Good critical thinking, problem-solving, and attention-to-detail with strong organizational and time-management skills.
• Good customer service, collaboration, and oral and written communication skills, with up to 10% travel.

Aufgaben

• Investigate and resolve moderately challenging clinical application and imaging workflow issues using PACS, Windows, SQL, networks, DICOM routing, and HL7 messages.
• Review logs, interface messages, and customer workflow behavior to identify causes and document troubleshooting steps.
• Document customer-reported workflow needs and issues using templates, coordinating with clinical users and IT.
• Serve as primary operational contact for assigned customers with timely progress updates and case accountability.
• Execute documented test cases for fixes, upgrades, or configuration changes, and support regression testing and validation.
• Collaborate with clinical, application, database, network, integration, cloud operations, and engineering teams while protecting PHI.

Ausbildung

ARRT, PARCA CPAS, CIIP

Jobbeschreibung

Hyland is seeking a Clinical Cloud Operations Analyst to investigate and resolve imaging workflow issues for remote U.S. customers.

You will use PACS, DICOM, HL7, Windows, and SQL to diagnose and resolve moderately challenging problems, while maintaining clear case records and working with cross-functional teams. The role emphasizes documentation, testing of fixes, and collaboration with clinical, application, database, network, and cloud operations teams to ensure reliable clinical imaging