Cloud Support Analyst – Imaging & Enterprise (Hybrid)

Hyland; Olathe (KS); Hybrid; USD 47,000 - 53,000; Full time

Job summary

Hyland is seeking an Associate Cloud Support Analyst to provide technical support for Acuo VNA and NilRead, working in a hybrid environment in Olathe, Kansas. You will troubleshoot applications, collaborate with internal teams, and maintain ownership of customer cases while developing cloud deployment knowledge.

The role emphasizes strong customer service and communication skills, with a focus on enterprise imaging workflows, databases, and network infrastructure.

Qualifications

• Associate's degree in IT/CS/Healthcare Information Systems/Business or equivalent experience with customer-facing technical support.
• Strong analytical and troubleshooting skills with the ability to solve problems.
• Working knowledge of Windows Server, relational databases, networking, and enterprise app infrastructure.
• Excellent written and verbal communication, able to explain technical information to diverse audiences.
• Willingness to travel up to 10%.

Responsibilities

• Troubleshoot and resolve Acuo VNA, NilRead, NilNexus, and PACSgear issues with guidance from senior team members.
• Provide regular, timely updates to customers on issue status and next steps.
• Own and manage assigned customer requests and incidents through investigation, escalation, and resolution.
• Respond to and triage inbound support cases, assessing severity and impact.
• Use SQL Server queries and diagnostics to support troubleshooting of application behavior.
• Contribute to internal documentation with troubleshooting steps and known issues.

Skills

Critical thinking

Troubleshooting

Customer service

Communication

Education

Associate's degree in IT/CS/Healthcare IS/Business

Tools

Windows Server

SQL Server

Networking

Job description

Hyland is seeking an Associate Cloud Support Analyst to provide technical support for Acuo VNA and NilRead, working in a hybrid environment in Olathe, Kansas. You will troubleshoot applications, collaborate with internal teams, and maintain ownership of customer cases while developing cloud deployment knowledge.

The role emphasizes strong customer service and communication skills, with a focus on enterprise imaging workflows, databases, and network infrastructure.