Imaging Cloud Support Specialist

Hyland; Olathe (KS); On-site; USD 55,000 - 62,000; Full time

Job summary

Hyland is seeking a Cloud Support Analyst to provide technical support for Acuo VNA and NilRead enterprise imaging solutions. You will troubleshoot moderately complex issues, own customer cases, and collaborate with internal teams to resolve problems across software, databases, and infrastructure.

The role emphasizes strong customer service, effective communication, and hands-on troubleshooting of SQL Server, Windows Server, networking, and related systems in primarily on-prem environments while

Qualifications

• Associate's degree or equivalent with customer-facing technical support experience.
• Experience troubleshooting enterprise imaging applications and related infrastructure.

Responsibilities

• Troubleshoot and resolve moderately complex Acuo VNA, NilRead, NilNexus, and PACSgear issues with minimal oversight.
• Provide regular, timely communication to customers and maintain ownership of cases.
• Respond to and triage inbound support cases, assess severity, and drive resolution with internal resources.

Skills

Troubleshooting

Customer service

SQL queries

Windows Server

Networking

Documentation

Analytical thinking

Education

Associate's degree in IT / CS / Healthcare Info Systems / Business

Tools

Microsoft SQL Server

Windows Server

Job description

Hyland is seeking a Cloud Support Analyst to provide technical support for Acuo VNA and NilRead enterprise imaging solutions. You will troubleshoot moderately complex issues, own customer cases, and collaborate with internal teams to resolve problems across software, databases, and infrastructure.

The role emphasizes strong customer service, effective communication, and hands-on troubleshooting of SQL Server, Windows Server, networking, and related systems in primarily on-prem environments while