Senior Cloud Imaging Support Engineer

Hyland; Olathe (KS); On-site; USD 52,000 - 67,000; Full time

Job summary

Hyland is seeking a Senior Cloud Support Analyst to provide advanced technical support for Acuo VNA, NilRead, and related imaging solutions. You will own complex cases, communicate progress, and collaborate across teams to drive issues to resolution.

Responsibilities include troubleshooting, SQL Server diagnostics, and mentoring teammates while supporting on-prem and cloud-hosted deployments. Industry knowledge in healthcare imaging is preferred.

Qualifications

• Independent troubleshooting of complex imaging and enterprise software.
• Strong SQL Server, Windows Server, and networking knowledge.
• Excellent communication and customer-service skills.

Responsibilities

• Troubleshoot and independently resolve complex Acuo VNA, NilRead, NilNexus, and PACSgear issues.
• Provide proactive communication to customers and own assigned cases.
• Lead triage and investigation of inbound support cases with engineering escalation as needed.
• Leverage SQL Server knowledge to diagnose database-related issues and defects.
• Collaborate with customers and internal teams to resolve issues across Hyland imaging products.
• Mentor teammates and contribute to knowledge resources and process improvements.

Skills

Advanced technical support

Windows Server

Microsoft SQL Server

Networking

Customer ownership

Troubleshooting

Education

Associate's degree in IT/CS/Healthcare Information Systems

Tools

Acuo VNA

NilRead

NilNexus

PACSgear ImageLink

Job description

Hyland is seeking a Senior Cloud Support Analyst to provide advanced technical support for Acuo VNA, NilRead, and related imaging solutions. You will own complex cases, communicate progress, and collaborate across teams to drive issues to resolution.

Responsibilities include troubleshooting, SQL Server diagnostics, and mentoring teammates while supporting on-prem and cloud-hosted deployments. Industry knowledge in healthcare imaging is preferred.