Clinical Cloud Operations Analyst (Fully Remote)

Hyland; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Hyland is seeking a clinical applications support specialist in the United States to investigate and resolve moderately challenging issues in clinical imaging workflows. You will work with PACS, DICOM, HL7 and review logs to pinpoint causes.

You will gather customer-reported needs using templates and document findings for engineering and support teams. The role requires a Bachelor's degree and 2–4 years relevant experience, plus strong problem-solving and attention to detail.

Qualifications

• Bachelor's degree or equivalent with 2-4 years relevant experience.
• Working knowledge of clinical imaging workflows, PACS, DICOM, HL7, and customer support.
• Excellent problem-solving and attention to detail.
• Strong communication and documentation skills.

Responsibilities

• Investigate and resolve moderately challenging clinical application and imaging workflow issues.
• Review application logs, system data, and interface messages to identify causes.
• Gather and document customer-reported workflow needs using established templates.

Skills

Critical thinking

Problem-solving

Attention to detail

Customer support

Education

Bachelor's degree or equivalent

Tools

PACS

DICOM

HL7

Job description

• Investigate and resolve moderately challenging clinical application and imaging workflow issues.
• Review application logs, system data, and interface messages to identify causes.
• Gather and document customer-reported workflow needs using established templates.

Qualifications:

• Bachelor's degree or equivalent with 2-4 years relevant experience.
• Working knowledge of clinical imaging workflows, PACS, DICOM, HL7, and customer support.
• Good critical thinking, problem-solving, and attention-to-detail skills.

Culture:

• Hyland fosters an employee-centric culture with career development resources and wellbeing programs.
• Employees are encouraged to bring their best self to work and contribute to community initiatives.
• The company values diverse viewpoints and maintains an inclusive workplace.

Hyland

Hyland is the pioneer of the Content Innovation Cloud, delivering enterprise intelligence to organizations worldwide. With nearly 4,000 employees, Hyland fosters an employee-centric culture focused on career development, wellbeing, and community engagement.