Cloud Support Analyst - Imaging & PACS (Hybrid)

OhioX

Olathe (KS)

Hybrid

USD 47,000 - 53,000

Full time

14 days+

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Job summary

Hyland is seeking an Associate Cloud Support Analyst in Olathe, KS. You will troubleshoot Acuo VNA, NilRead, and PACSgear issues, own customer cases, and communicate progress throughout the resolution lifecycle.

The role involves Windows Server, SQL Server, networking, and cloud-oriented support as Hyland expands cloud deployments. You will work in a hybrid setup (3 days onsite per week) with opportunities to develop expertise across imaging workflows, databases, and enterprise infrastructure

Qualifications

Associate's degree in Information Technology, Computer Science, Healthcare Information Systems, Business, or related field or equivalent experience.
Strong troubleshooting and problem-solving skills with clear communication.
Experience with Windows Server, relational databases, networking, and enterprise application infrastructure; SQL Server preferred.
Excellent oral and written communication with ability to explain technical concepts to non-technical users.
Willingness to travel up to 10% as needed.

Responsibilities

Troubleshoot Acuo VNA, NilRead, NilNexus, and PACSgear issues across applications, systems, databases, and networks.
Provide regular, proactive communication to customers about issue status and resolution steps.
Own and manage assigned support cases from triage to resolution with thorough documentation.
Triage inbound support cases, assess severity, and coordinate internal or customer resources as needed.
Use SQL Server queries and diagnostic procedures to support troubleshooting and analyze application behavior.
Contribute to internal knowledge resources with documented findings and resolutions.